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Food and Beverage Supervisor
2 weeks ago
Duties and Responsibilities:
- Participates in the recruitment, selection and training of staff.
- Supervise and schedule food and beverage staff.
- Ensure customer satisfaction.
- Resolve customer complaints, as well as internal conflict amongst staff in a professional manner.
- Order and maintain inventory control costs.
- Conducting regular inspections of the restaurant kitchen to determine whether proper standards of hygiene and sanitation are maintained.
- Overseeing food preparation, presentation, and storage to ensure compliance with food health and safety regulations.
- Checking in on dining customers to enquire about food quality and service.
- Monitoring inventory and ensuring that all food supplies and other restaurant essentials are adequately stocked.
- Monitoring the restaurant's cash flow and settling outstanding bills.
- Reviewing customer surveys to develop and implement ways to improve customer service.
- Prepares memos and provide written direction to team/staff members.
- Follows established departmental policies and procedures.
- Attends periodic and regular trainings and meetings.
- Follow established company and departmental standards for personal appearance and behavior.
- Oversees department and improves staff effectiveness by coaching, counseling and recommending disciplinary action for employees.
- Directs assignments, assist with work schedules, and approves time.
- Maintains a hospitable and team atmosphere with fellow staff.
- Communicates on a regular basis with the Food and Beverage Manager.
- Ensures optimum staffing levels by coordinating schedules to meet business needs.
Qualifications, Skills and Experience:
- Bachelor's degree in business administration or hospitality is advantage.
- Proven experience working as a supervisor in the hospitality industry.
- Ability to work in a fast-paced environment.
- Ability to stand for extended periods.
- Strong management skills.
- Excellent organizational skills.
- Effective communication skills.
- Exceptional customer service skills.
- Ability to work well under pressure managing multiple workloads.
- Proven experience in customer service and stock management.
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