Food and Beverage Supervisor

2 weeks ago


Quezon City, National Capital Region, Philippines Marivent Hotels and Resorts Inc. Full time

Duties and Responsibilities:

  • Participates in the recruitment, selection and training of staff.
  • Supervise and schedule food and beverage staff.
  • Ensure customer satisfaction.
  • Resolve customer complaints, as well as internal conflict amongst staff in a professional manner.
  • Order and maintain inventory control costs.
  • Conducting regular inspections of the restaurant kitchen to determine whether proper standards of hygiene and sanitation are maintained.
  • Overseeing food preparation, presentation, and storage to ensure compliance with food health and safety regulations.
  • Checking in on dining customers to enquire about food quality and service.
  • Monitoring inventory and ensuring that all food supplies and other restaurant essentials are adequately stocked.
  • Monitoring the restaurant's cash flow and settling outstanding bills.
  • Reviewing customer surveys to develop and implement ways to improve customer service.
  • Prepares memos and provide written direction to team/staff members.
  • Follows established departmental policies and procedures.
  • Attends periodic and regular trainings and meetings.
  • Follow established company and departmental standards for personal appearance and behavior.
  • Oversees department and improves staff effectiveness by coaching, counseling and recommending disciplinary action for employees.
  • Directs assignments, assist with work schedules, and approves time.
  • Maintains a hospitable and team atmosphere with fellow staff.
  • Communicates on a regular basis with the Food and Beverage Manager.
  • Ensures optimum staffing levels by coordinating schedules to meet business needs.

Qualifications, Skills and Experience:

  • Bachelor's degree in business administration or hospitality is advantage.
  • Proven experience working as a supervisor in the hospitality industry.
  • Ability to work in a fast-paced environment.
  • Ability to stand for extended periods.
  • Strong management skills.
  • Excellent organizational skills.
  • Effective communication skills.
  • Exceptional customer service skills.
  • Ability to work well under pressure managing multiple workloads.
  • Proven experience in customer service and stock management.


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