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Sr. Support Associate

4 months ago

Pasay, National Capital Region, Philippines Amazon Full time

The Quality Assurance Associate will conduct image quality assurance work and make informed decisions based on specifications and instructions. The candidate will also be responsible in addressing and responding in a timely manner to issues and requests raised by the Internal teams. The QA Associate assumes responsibility for final file quality by accurately assessing compliance according to specifications, demonstrating attention to detail, and displaying adaptability to updated instructions. The candidate should demonstrate professionalism, ability to work independently, navigate decision-driven workflows proficiently, and effectively utilize internal tools for data tracking.

Key job responsibilities

• Execute image quality assurance work based on standard SOPs, while meeting required productivity and quality goals.

• Identify issues and promptly communicate challenges to Team Leader or Managers.

• Identify opportunities for process improvement and actively contributes to proposed initiatives.

• Ensures timely and effective communication with internal teams via emails or calls on job related tasks, seeking guidance when necessary.

• Serve as a mentor and/or trainer, actively supporting the development of the team members.

• Demonstrate flexibility in adhering to shift patterns as required by the business and the ability to work on weekends if the operational needs arise.

We are open to hiring candidates to work out of one of the following locations:

Pasay City, PHL

BASIC QUALIFICATIONS

Experience: Possess 1-3 years of relevant working experience in areas such as E-commerce, Online Content Management, or Customer Support.

• Demonstrated work experience in Customer Service or Quality Assurance.

• Proficient in using MS Office software.

PREFERRED QUALIFICATIONS


• Exhibits exceptional written and verbal language skills specific to the serviced marketplaces, in addition to proficient English reading and communication skills.

• Capable of troubleshooting issues and effectively conveying questions to QA Specialists/Leads, ensuring root causes of issues are addressed.

• Flexible and able to work on multiple processes while meeting deadlines.

• Possess an advanced level of proficiency in MS Office tools, especially Excel.

• Ability to multitask and prioritize effectively, along with demonstrating strong organizational skills

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Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

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