F&B Outlet Assistant Manager

2 weeks ago

Manila, National Capital Region, Philippines Newport World Resorts Full time

JOB SUMMARY

The F&B Outlet Assistant Manager assists the F&B Outlet Manager in overseeing the day to day operations of the outlet and ensures that set cleanliness, hygiene, and service standards are maintained. He/she is also expected to engage with guests to acquire feedback and ensure completeness of service. This position also oversees staff training and works closely with F&B Kitchen to determine menu plans for promos and special events / occasions.


RESPONSIBILITIES

Serve as interim manager in the absence of Outlet Manager.Assist the Outlet Manager in analyzing sales reports, sales and marketing strategies and reviewing restaurant policies and procedures.Assist in overseeing daily operations with a major focus on standard adherence, promptness, cleanliness and excellent service to customers.Assist in striving to meet the target sales and maintain a proper flow of communication with the team for sales target setting.Ensure that all stocks are properly stored and accounted for.Ensure staff follows the professional standard in presenting and serving food.Ensure that the back bars and tables are set properly in each outlet with the proper products, promotional materials, and/or condiments displayed.Responsible for the proper use and maintenance of all bar and outlet equipment and for the cleanliness of all outlets, bars, lounges, pantries and lockers.Maintain a high and visible profile by being on the floor.May perform duties required to ensure continuous operation of the outlet Take appropriate action to resolve issues raised by customers and provide response/update to the concerned customers as soon as possible and escalate if necessary.Cascade department KPIs and monitor achievement of targets. Ensure all staff are well informed on company policies and regulations.Enforce discipline and proper behavioral traits to subordinates, maintaining a fair, consistent, and non-prejudicial approach, ensure that it is done outside the guests' hearing and vision.Monitor and provide feedback on performance of team members and conduct coaching/counseling. Ensure that the team follows the company guidelines regarding uniform and personal hygiene. QUALIFICATIONSCollege graduate of Hotel and Restaurant Management, Tourism, or other similar courses.At least two (2) years of experience in F&BAt least one (1) year experience managing a teamExcellent English written and verbal communication skills (knowledge of other dialects and languages is a plus)Strong interpersonal skillsExcellent customer service skillsMust be able to deal with different types of individualsAble to build good working relationships and deal with different types of individualWorks and communicates effectively with a teamSelf-motivated, reliable, and able to deliver results with minimal supervisionPositive and confident personalityOrganized and has great attention to details Basic PC operational skills and knowledge in office applications (GSuite, MS Office). Has strong leadership characteristics to delegate tasks, influence, motivate, and develop team members

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