Senior Manager – Recruitment Administration

2 weeks ago

Makati City, National Capital Region, Philippines AMS Full time

We are AMS. AMS is a global total workforce solutions firm founded in 1996. We enable organizations to thrive in an age of constant change by building, reshaping, and optimizing workforces. We do this through talent acquisition and contingent workforce management, internal mobility and skills development, and talent and technology advisory services. Our solutions are delivered by our 10,000+ experts who live our passionate, bold, and authentic values. The ultimate aim is to help clients around the world, including 100+ blue-chip companies, create workforces that are fluid, resilient, diverse, and differentiated. We call this true workforce dexterity—and we're here to help you achieve it.

We are an equal opportunity employer who stands by our Diversity commitment. We encourage applications from all candidates and do not discriminate against race, religion, national origin, gender, physical or mental disability, or age.

Senior Manager – Recruitment Administration

In this exciting role, you will take responsibility for leading a single global or multiple regional administration teams that are part of the AMS Global Administration Centre of Excellence. You will monitor the teams' delivery, ensuring that their performance is optimised and meet key performance metrics such as productive utilisation, placement per admin FTE, and other contractual performance measures. The focus for this role is driving COE priorities, owning productivity metrics, continuous improvement, reporting analysis, compliance and cost optimisation. You will act as a point of contact and escalation point for senior internal/external stakeholders, where required.

Key Responsibilities:

LEADERSHIP

  • Role model leadership for all people within Administration teams.
  • Lead on-site and virtual team regular/ongoing performance, development, engagement and wellbeing conversations.
  • Develop and retain AMS talent for the future through robust hiring, by driving performance management and continuous development, and by creating an inclusive and engaging workplace culture.
  • Empower line managers to lead their teams, ensuring the whole team knows what is expected of them, how they're performing and have the knowledge and skills to be the best they can be at AMS.
  • Accountability for issue resolution, supporting Managers to resolve at the appropriate level.

CLIENT

  • Act as a main point of contact for internal and external stakeholders; where required, working with Client Services Team as well as other stakeholders to develop action plans to address any issues.
  • Build successful relationships with Client Services Team, Implementation Team, and other internal functions to ensure effective partnership.

INNOVATION AND BUSINESS DEVLOPMENT

  • Identify and pursue opportunities for process improvement, service enhancement, related strategic projects and increasing the scope of the service within account.
  • Support the growth of the Admin Center Of Excellence by driving the implementation of admin solutions for new clients.
  • Support Client Services Team with the sales process for new business and subsequent implementation, applying technical knowledge to identify most effective and efficient service provision.

OPERATIONS, COMPLIANCE AND FINANCE

  • Work with the Head of Administration to develop account and team targets, budget and SLAs (including effectiveness measures, timelines, quality, delivery of administration services and customer satisfaction).
  • Monitor the budget / SLAs / efficiency target achievement and highlight any failures or areas of concern to COE Leadership, account management teams and GCSC Managers / Team leaders (as appropriate) to enable them to take action e.g using a red flag mechanism to predict potential failures.
  • Lead team in the delivery against targets, budget, SLAs and contractually agreed service standards. Manage utilisation and capacity effectively.
  • Make recommendations to the Head of Administration on future resource requirements.
  • Manage risk log; monitor escalations through to resolution.

Critical Knowledge, Skills and Experience

  • Solid experience working within a recruitment/talent acquisition environment.
  • Experience managing a large team of talent acquisition professionals, including managers, team leaders, etc. Demonstrable ability to manage, coach and develop direct and indirect reports, including managing / influencing remote teams.
  • Experience managing stakeholders with demonstrable ability to build a position as a trusted advisor to engage and influence senior stakeholders towards a course of action.
  • Excellent English business communication skills, written and oral, plus any client specific languages as required.
  • Expertise in Microsoft Office applications, espcially with MS Excel.
  • Experience working with global/ multi-geographical teams and stakeholders.
  • Experience in successful performance management to drive operational excellence.
  • Experience analysing data with the use of metrics, benchmarks, ratios and forecasting techniques.
  • Experience in process analysis / process re-engineering.
  • Ability to work on a hybrid basis (from an AMS or Client site) and from an approved remote location / home in order to meet AMS and / or client requirements.
  • Willing to work or follow various working hours e.g., day shift, mid shift and night shift

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