Accounts Receivable Team Lead l Dayshift l Onsite

2 weeks ago

Pasig, National Capital Region, Philippines Acquire BPO Full time

Accounts Receivable/Credit Control (Accounting)

  • Ensure that start of month PEAMs are served to all agents.
  • Coordinate with all departments within the company to meet campaign needs.
  • Ensure that end of month scorecards and PAFs are served to all agents.
  • Ensure MyPay schedules, logs and overtime filings are correct and accurate before forwarding for final approval.
  • Ensure leave filing are checked if compliant on attendance policies before forwarding for final approval.

Operations Management Responsibilities:

  • Updating of Campaign/TL Tracker (Attendance, Stats, etc.).
  • Roll out any process update from Client (team huddle).
  • Send Daily EOD Report if applicable.
  • Client Call outs review.
  • Attend to any client inquiry/request.
  • Agent's Monthly Scorecard.
  • Participation on ACQUIRE/Acquires EE activities.
  • Weekly Catch up with Client.
  • Issuance of Due Process Forms (DPFs) and Corrective Action Forms (CAFs) for Code of Conduct (COC) violations falling under Sanction A-C.
  • Issuance of DPF & CAF to Agents for Behavior & PIP/ Performance.
  • Sending of monthly team incentive/Scores reports.
  • Submit candidates for ACQUIRE BNB Recognition.
  • Document Performance coaching logs per rep per month (1 per rep/week).
  • Analyze the agent's performance through daily/weekly/monthly review of the data/reporting.
  • Campaign Engagement Activities.
  • Completion of Task Map and adherence to all Operational forms.
  • Submission of leave calendar on the start of the month.
  • Ensure to uphold Data Security and other Company Compliance items and/or deliverables.
  • All Technical and system related issues are reported via ticket channels and service desk hotline (when applicable).
  • Phone time completion as agreed upon by the Senior Operations Manager.

A BIT ABOUT YOU

  • At least 2 years of experience as AR Team Leader.
  • Solid background on end-to-end Accounts Receivable process.
  • Has handled at least 5 FTEs.
  • Good written and verbal communication skills.
Your application will include the following questions:

What's your expected monthly basic salary?

How many years' experience do you have as an Accounts Receivable Team Leader?

How much notice are you required to give your current employer?

Acquire BPO is an award-winning, global business outsourcer with 8,500+ staff operating out of Class A offices in 16 locations across the Philippines, Australia, the Dominican Republic and the US, as well as from comprehensive Work-from-Home environments, where client-permitted. We are one of the fastest-growing BPO companies and Australia's largest outsourcer to the Philippines. We have 16-years' experience delivering intelligent contact center and back-office functions for global businesses across many industries including telecommunications, banking and financial services, insurance, media, education and retail. We're recognized as being Safe, Flexible and Innovative, giving our clients the capability to Outsource with confidence. As a dynamic organization with the ability to take your career to the next level, we're looking for strong candidates with BPO experience to join our growing team. We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages.

Apply with us today to #AcquireTheALife. Acquire BPO is committed to providing quality services to you and takes your privacy very seriously. The information collected through this site will only be processed with your prior consent and for the purpose of facilitating your employment opportunities. Please refer to our Privacy Policy at

Acquire BPO is an award-winning, global business outsourcer with 8,500+ staff operating out of Class A offices in 16 locations across the Philippines, Australia, the Dominican Republic and the US, as well as from comprehensive Work-from-Home environments, where client-permitted. We are one of the fastest-growing BPO companies and Australia's largest outsourcer to the Philippines. We have 16-years' experience delivering intelligent contact center and back-office functions for global businesses across many industries including telecommunications, banking and financial services, insurance, media, education and retail. We're recognized as being Safe, Flexible and Innovative, giving our clients the capability to Outsource with confidence. As a dynamic organization with the ability to take your career to the next level, we're looking for strong candidates with BPO experience to join our growing team. We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages.

Apply with us today to #AcquireTheALife. Acquire BPO is committed to providing quality services to you and takes your privacy very seriously. The information collected through this site will only be processed with your prior consent and for the purpose of facilitating your employment opportunities. Please refer to our Privacy Policy at

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