Customer Service Representative

2 weeks ago


Cebu City, Central Visayas, Philippines Moder Solutions Inc. Full time

About Us

Moder was founded in December 2020, with the mission to positively impact the financial health of companies in need by powering their in-house processes using top talent, workflow best practices, and progressive technology.

We are a tech forward outsourcing company specializing in supporting the US mortgage, insurance, and banking industries.

Moder offers end-to-end or component-based outsourcing. We can do everything from managing one off projects to becoming an extension of your customer service or operations team.

Our team is built by outsourcing industry experts who've been on the client and provider sides. They bring decades of experience in financial services and expect the highest caliber of service and delivery from our team.

We're a company based in the US with offices in India, and the Philippines.

Job Overview

We are looking for customer service representatives that will act as a liaison, provide product/service information, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. Successful CSR's are patient, empathetic, and passionately communicative. Everyday customer service representatives will put themselves in their customer's shoes and advocate for them when necessary. The target is to ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction.

This role will be reporting to the Team Lead in Operations for Mortgage Servicing.

Job Role & Responsibilities

  • Deliver excellent customer service, responding to a variety of calls and emails from the US mortgage servicing industry
  • Use knowledge obtained in training to locate answers in a knowledge database to respond to customer's mortgage related requests
  • Identify and assess customers' needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Reach personal, team, and contact center performance targets
  • Take ownership of all customer inquiries and proactively follow through to ensure resolution
  • Keep records of customer interactions, process customer accounts, and document appropriately
  • Navigate multiple computer systems and applications, and utilize search tools to provide information to customers
  • Follow communication procedures, guidelines, and policies

Qualifications & Experience

  • College graduates, college undergraduates, or associate degree graduates
  • Must have at least 6-12 months of work experience in BPO industry (BFSI industry a plus)
  • Experience handling voice (inbound or outbound) calls (Banking/Finance industry a plus)
  • Excellent attention to detail
  • Strong verbal and written English communication skills
  • Basic computer navigation skills
  • Benefits
  • Paid Training
  • Competitive Base Pay
  • Miscellaneous Allowance
  • Paid Time Off
  • Paid Holidays
  • HMO Benefits
  • Employee Referral Bonus
  • Excellent Growth and Advancement Opportunities
  • Work onsite in Mandaue City, Cebu

Our office is located on the 2nd floor, JDN Square, P.Remedio St, Mandaue City, Cebu

We are on NIGHT RECRUITMENT from 8pm to 5am Mondays- Saturdays.

Landmark: Pine Tree along A.S. Fortuna

Job Type: Full-time

Pay: Php24, Php35,000.00 per month

Benefits:

  • Company Christmas gift
  • Company events
  • Health insurance
  • Life insurance
  • Opportunities for promotion
  • Paid training
  • Pay raise
  • Promotion to permanent employee

Schedule:

  • 8 hour shift
  • Monday to Friday
  • Night shift
  • Overtime
  • Weekends

Supplemental pay types:

  • 13th month salary
  • Overtime pay

Education:

  • Senior High School (Preferred)

Experience:

  • Customer Service Representative: 1 year (Required)

Location:

  • Cebu City, Cebu (Preferred)

Expected Start Date: 06/03/2024


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