Customer Experience Specialist

2 weeks ago

Pasig, National Capital Region, Philippines PSB Technology Services Inc. Full time

Full time

Add expected salary to your profile for insights

Welcome to Pioneer Square Brands, a dynamic and innovative company at the forefront of the consumer goods industry. Committed to delivering high-quality products, we take pride in our dedication to excellence, creativity, and customer satisfaction. With a diverse portfolio featuring renowned brands (Brenthaven, Gumdrop, and VAULT), our mobile technology accessories ensure our customers achieve successful technology deployments. Our team comprises passionate individuals united by a shared vision to shape the future of our industry. If you are seeking a challenging and rewarding position in a fast-paced environment where your ideas are highly valued, join us at Pioneer Square Brands and become an integral part of our exciting journey.

Our Mission: To become the leading global provider of rugged technology accessories for classroom and enterprise environments.

Our Core Values:

  • Bring Passion Everyday
  • Be Genuine and Respectful
  • Execute with Excellence

Pioneer Square Brands has a global footprint with office locations in High Point NC, Manila Philippines, and Shenzhen China.

We are actively looking for highly motivated and energetic professionals with a positive attitude who desire to be part of our growing team. Competitive salaries and benefits, including profit sharing, await the successful candidate.

Job Responsibilities:

  • Manage incoming phone calls, email, social media and take the extra mile to engage customers
  • Identify and assess customers' needs to achieve satisfaction
  • Escalate unresolved issues to the appropriate internal teams
  • Collect prompt and accurate feedback from customers
  • Provide accurate, valid, and complete information by using the right methods/tools
  • Handle customer complaints, provide appropriate solutions and alternatives within determined SLA; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Purchase Order and Sample Order creation, review, release
  • Work on RMA requests, Invoice inspection, timely processing
  • Provide ETAs and tracking numbers proactively
  • Front line support for all warranty issues
  • Weekly open order review and inspection, communication to partners
  • Other tasks and projects assigned by manager

Job Requirements:

  • Experience with Operations, Sales Support, and/or Customer Support related functions
  • Strong phone contact handling and active listening skills
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Logical, highly accurate, analytical & critical thinking skills
  • Eager to learn cross-functional tasks
  • Excellent written and verbal English communication skills
  • Ability to maintain the confidentiality of sensitive information
  • Ability to work independently and as part of a team
  • Willingness to adapt to changing business needs
  • Ability to work under pressure and meet SLAs
  • Willing to work on night shift and hybrid work model at Silver City
Your application will include the following questions:

What's your expected monthly basic salary?

How many years' experience do you have as a Customer Experience Specialist?

Do you have customer service experience?

How would you rate your English language skills?

Be part of the "Best organization to work for in Asia" Winner of The HRD Asia 2020 "Employer of Choice" award

PSB (Pioneer Square Brands) Technology Services Inc. is a Manila-based company that provides Sales, Customer Service, Accounting, Supply Chain and Sales Support services for Brenthaven ) and Gumdrop ) brands. We provide competitive salaries & benefits package, and an environment that encourage collaboration & teamwork. We are located at Silver City, Pasig City.

Our corporate office, Pioneer Square Brands is located steps from public transportation, including buses, trains and light rail. We work out of creative loft offices in the historic Pioneer Square area of Seattle. The atmosphere is casual but results-focused, and we are looking for talented people who share our values and enjoy being a part of a growing, fast paced team

Our Mission:

Become the leading provider of rugged technology accessories for classroom and enterprise environments.

Our Core Values:

-Bring Passion Everyday

We show up each day giving it our best regardless of what we have accomplished or what obstacles lay ahead. When we do something great, we look for ways to do it even better. When we fall we get back up with new ways to succeed. We bring love, energy, and enthusiasm in everything we do and it is contagious to those around us.

-Be Genuine and Respectful

We listen to our peers, our customers and our community with open minds with respect for different and new ideas. We collaborate whole-heartedly to inspire commitment that ultimately drives growth and profitability.

-Excellence in Execution

We strive to be better every day through thoughtful and deliberate execution which delivers results on-time and as promised.

Be part of the "Best organization to work for in Asia" Winner of The HRD Asia 2020 "Employer of Choice" award

PSB (Pioneer Square Brands) Technology Services Inc. is a Manila-based company that provides Sales, Customer Service, Accounting, Supply Chain and Sales Support services for Brenthaven ) and Gumdrop ) brands. We provide competitive salaries & benefits package, and an environment that encourage collaboration & teamwork. We are located at Silver City, Pasig City.

Our corporate office, Pioneer Square Brands is located steps from public transportation, including buses, trains and light rail. We work out of creative loft offices in the historic Pioneer Square area of Seattle. The atmosphere is casual but results-focused, and we are looking for talented people who share our values and enjoy being a part of a growing, fast paced team

Our Mission:

Become the leading provider of rugged technology accessories for classroom and enterprise environments.

Our Core Values:

-Bring Passion Everyday

We show up each day giving it our best regardless of what we have accomplished or what obstacles lay ahead. When we do something great, we look for ways to do it even better. When we fall we get back up with new ways to succeed. We bring love, energy, and enthusiasm in everything we do and it is contagious to those around us.

-Be Genuine and Respectful

We listen to our peers, our customers and our community with open minds with respect for different and new ideas. We collaborate whole-heartedly to inspire commitment that ultimately drives growth and profitability.

-Excellence in Execution

We strive to be better every day through thoughtful and deliberate execution which delivers results on-time and as promised.

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