Health & Welfare, Team Leader (Night Shift) | Taguig, PH

2 weeks ago


Taguig, National Capital Region, Philippines Willis Towers Watson Full time
Health & Welfare, Team Leader (Night Shift) * Health & Welfare, Team Leader (Night Shift) * Willis Towers Watson Taguig, Philippines
Health & Welfare, Team Leader (Night Shift) * Willis Towers Watson Taguig, Philippines Posted 11 days ago Permanent Competitive

Health & Welfare, Team Leader (Night Shift)

Job Description

Skills:

  • Excellent communication skills along with strong writing and editing skills in English
  • Able to manage diverse processes with multiple stake holders.
  • Proven ability in delivering excellent levels of client service.
  • Preferably experienced in conducting transitions/ knowledge transfer activities.
  • Ability to establish robust performance measurement structure.
  • Highly developed critical thinking and analytical skills
  • Demonstrated leadership and vision in managing staff groups and major projects or initiatives.
  • Excellent interpersonal skills and a collaborative management style
Competencies

  • Focusing on Clients
  • Working in Teams
  • Driving Excellence
  • Fostering Innovation
  • Influencing Stakeholders
  • Developing Talent
  • Adapting to Change

Experience:

  • 6+ years relevant experience, 5+ years Team Leader experience
  • Experienced leader with proven ability in managing large (50+ FTE) service delivery teams will be
preferred

  • Knowledge and experience in organizational effectiveness and operations management, implementing
best practices

  • Project management experience required

Qualifications

The Role

  • Contribute to the development of the short and long-term Business Unit (BU) strategy in conjunction with overseas counterparts.
  • Partner with leadership to lead change by managing strategic initiatives to meet business needs.
  • Drive initiatives in the management team and organizationally that contribute to long-term operational excellence.
  • Manage stakeholder relationships.
  • Lead work transition projects for the BU.
  • Lead process enhancement/continuous improvement projects by leading gap analysis, developing to-be processes, identifying training needs and ensuring training materials are created
  • Maintain effective governance, control systems and compliance requirements of the company.
  • Oversee metrics to meet strategic objectives and monitor and evaluate performance of the team in line with the Service Level Agreements.
  • Continuously review and establish a robust performance measurement structure
  • Review staffing and workload management for capacity assessments
  • Drive consistency of team methodology, process and deliverables
  • Support process improvement initiatives
  • May support a handful of clients/projects that the specialty team supports in order to get a flavor of the work conducted
  • Assist with interviewing and selection of team members and serve as a role model and mentor your team and others.
  • Responsible for developing team through coaching and team building while serving as an
escalation point for the Operations issues and complaints.

  • Conduct periodic and annual performance reviews for all direct rep
  • Coaching of colleagues under the team
  • Oversee team performance against established quality, security, efficiency and client delivery standards

WTW is an Equal Opportunity Employer
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