![amdocs](https://www.energyjobline.com/sites/default/files/styles/squared_logo/public/job-logo/get-logo.php__5513.png?itok=AiueBlZh)
Service Delivery Manager
2 weeks ago
Job ID: 187881
Required Travel :Minimal
Managerial - Yes
Location: :Philippines- Pasig - (Amdocs Site)
Amdocs helps those who build the future to make it amazing. With our market-leading portfolio of software products and services, we unlock our customers' innovative potential, empowering them to provide next-generation communication and media experiences for both the individual end user and enterprise customers. Our approximately 30,000 employees around the globe are here to accelerate service providers' migration to the cloud, enable them to differentiate in the 5G era, and digitalize and automate their operations. Listed on the NASDAQ Global Select Market, Amdocs had revenue of $4.89 billion in fiscal 2023.
In one sentenceResponsible and accountable for services to account operations including coordinated management of multiple related projects/activities/accounts aimed at achieving strategic business and organizational objectives with high quality. These services contain complex activities that may span different functions, organizations, geographic regions, and cultures.
What will your job look like?- Hold overall accountability and responsibility for introducing account-centricity for running smooth operations around integration, service delivery, quality, change, communication, risk, and management.
- Manage the overall operations scope and maintain its continuous alignment with strategic business objectives; set plans and make recommendations to modify them when necessary, set priorities, ensure optimization, and resolve conflicts to enhance effectiveness in reaching business results or strategic goals.
- Define services, initiate and manage the performance of production operations; integrate and oversee multiple related projects.
- Ensure alignment of all plans under your supervision to standard operations including compliance with relevant regulations and contractual SLA commitments.
- Ensure effective and engaged teams by providing ongoing guidance and mentorship, to ensure attainment of full operational objectives.
- Build credibility and relationships, and maintain communication with stakeholders at multiple levels, including those external to the organization.
- Lead and facilitate periodic status and risk discussions with account stakeholders; evaluate and discuss results and lessons learned throughout the operation lifecycle.
- Manage special projects such as automation, implementation, reuse, and cost improvement through planned activities across multiple business lines.
- Lead to resolve customer escalations with respect to smooth operations.
- Ensure that SLAs are meet and deliverables are provided on time with high quality and within budget; drive lessons learned and get wells.
- Take responsibility for release management, version management, and deployment management type of activities and serve as a change management agent.
- Prepare detailed deployment plans for maintenance and upgrade activities coordinating with AD, Infra, Operations, Customer, and Interfacing Applications.
- Lead the root cause preparation for production incidents with the technical teams and the review with the customer.
- Participate in the CAB review meetings with the customer and communicate the planned business impact.
- Maintain the traceability matrix between production incidents, associated defect fixes, and planned deployment/release dates.
Critical Experiences:
- Preferably 4+ years of successfully managing services delivery in the relevant operation domain with significant scope.
- Experience and knowledge in several key domains relevant to operation.
- Solid business knowledge.
- Experience working in a global, matrix environment.
- Experience operating and supporting service delivery functions.
- Account management and project management experience (added advantage)
Credentials:
- Bachelors/B.Sc. degree, global equivalent, or higher degree.
- ITIL certified.
- Project management certification (added advantage)
Excellence Standards:
- Results & Customer Value
- Professional Capabilities
- Teamwork & Collaboration
- Learning & Versatility
- Change & Agility
- Engagement & Positive Attitude
Responsible & accountable for multiple related projects/accounts aimed at achieving strategic business and interpersonal objectives with high quality. These programs contain sophisticated activities that may span different functions, organizations, geographic regions, and cultures.
Ensure alignment of all projects/programs under his/her supervision to standards and program management methodology, including compliance with relevant regulations.
Manage special projects such as efficiency programs and cost improvement programs through planned activities across multiple business lines.
Lead to resolve customer partner concerns with respect to smooth operations.
We offer a wide range of stellar benefits including health, dental, vision, and life insurance as well as paid time off, sick time, and parental leave
Amdocs is an equal opportunity employer. We welcome applicants from all backgrounds and are committed to fostering a diverse and inclusive workforce
#J-18808-Ljbffr
-
Assistant Delivery Manager
2 weeks ago
Pasig, National Capital Region, Philippines Datamatics Careers- Philippines Full timeKey responsibilitiesEnd to end service delivery as per direction from the clientProvide insights to the leadership on what the areas of improvement and manage change within the processResource management to assure delivery consistency and high-quality serviceResource development to ensure that learning and capability enhancement are a focus areaContinuous...
-
Project Delivery and Integration Manager
2 weeks ago
Pasig, National Capital Region, Philippines Manila Electric Company Full timeProject Delivery and Integration Manager The Project Delivery and Integration Manager is responsible for managing multiple projects to achieve a specific set of internal customer business goals. The role ensures that the projects are delivered within a defined scope, cost, quality, resource and schedule. The Project Manager manages the IT projects from...
-
Local IT Service Delivery Associate
1 month ago
Pasig, National Capital Region, Philippines Concentrix Full timeJob Title:Local IT Service Delivery AssociateJob DescriptionThe IT Service delivery Coordinator provides the two-way communication between delivery and the wider Concentrix organization, with a focusYour Journey at Concentrix + Webhelp Starts Here:At Concentrix + Webhelp, our mission is to be the greatest customer engagement services company in the world,...
-
Local IT Service Delivery Associate
2 weeks ago
Pasig, National Capital Region, Philippines Concentrix Full timeJob Title:Local IT Service Delivery AssociateJob DescriptionThe IT Service delivery Coordinator provides the two-way communication between delivery and the wider Concentrix organization, with a focusYour Journey at Concentrix + Webhelp Starts Here:At Concentrix + Webhelp, our mission is to be the greatest customer engagement services company in the world,...
-
Local IT Service Delivery Associate
4 weeks ago
Pasig, National Capital Region, Philippines Concentrix Full timeJob Title:Local IT Service Delivery AssociateJob DescriptionThe IT Service delivery Coordinator provides the two-way communication between delivery and the wider Concentrix organization, with a focusYour Journey at Concentrix + Webhelp Starts Here:At Concentrix + Webhelp, our mission is to be the greatest customer engagement services company in the world,...
-
Delivery Helper
2 weeks ago
Pasig, National Capital Region, Philippines Interpoolprime Manpower Inc. Full timeDriver Helpers assist company drivers with the delivery of products or equipment to customers and clients. They load and unload products or equipment and maintain an accurate record of deliveries. As a delivery helper, you may also engage with customers, so you need to maintain professionalism and high customer service standards. Essentially, a delivery...
-
Business Solutions Delivery Manager
2 weeks ago
Pasig, National Capital Region, Philippines Information Professionals, Inc. Full timeBusiness Solutions Delivery Manager (Ortigas / On-site) - URGENT Account & Relationship Management (Sales) Responsible for acquisition of new accounts and in renewal of existing corporate and individual accounts covering all policy types: HMO, Health insurance, Life and non-life insurance, Retirement plans and related products.Achievement of 100% account...
-
Country Delivery Director
2 weeks ago
Pasig, National Capital Region, Philippines Michael Page Full timeAbout Our Client The client is a leading global investor services company that serves clients from all around the world. This multi-billion business is present in over twenty jurisdictions and is committed to delivering high quality personalised investor services. Their office is located at Pasig City. Job Description The Country Delivery Director is...
-
Manager I, Delivery Excellence
2 days ago
Pasig, National Capital Region, Philippines Concentrix Full timeJob Title:Manager I, Delivery ExcellenceJob DescriptionJob Title : Low Code No Code Developer – CL8Position Summary:The role is for an experienced and tech-savvy individual who will develop and manage automation applications and tools using Low Code No Code technology (primary) and at certain instances use High Code/Pro Code technology, as applicable. The...
-
Client Services-Workforce Manager
2 weeks ago
Pasig, National Capital Region, Philippines KDCI Full timeJob Overview:KDCI Outsourcing is seeking a highly motivated and experienced Client Services - Workforce Manager to join our dynamic team. In this role, you will be responsible for managing and optimizing our workforce to ensure the efficient delivery of client services. You will work closely with various departments to forecast staffing needs, develop...
-
Pasig, National Capital Region, Philippines IQ-EQ Group Full timeHome Vacancies Client Implementation Director, Global Delivery Centres Client Implementation Director, Global Delivery CentresJob DescriptionIQ-EQ is undergoing unprecedented levels of digital, and broader operational transformation to help realise our strategic ambitions. Group Operations supports our business to deliver quality client service and drive...
-
AU Mortgage Operations Manager
2 weeks ago
Pasig, National Capital Region, Philippines Ezy Service Service Corporation Full timePURPOSE OF POSITION The Operations Manager will oversee all operations, ensuring effective and successful management of labor, productivity, and quality control. This role is pivotal in enhancing operational procedures, systems, and principles in areas such as information flow, business processes, and management reporting. The manager will also carry out...
-
Creative Services Manager
2 weeks ago
Pasig, National Capital Region, Philippines KDCI Full timeJob OverviewWe seek a Creative Services Manager to lead our design team in delivering innovative visual content and managing client relationships, including overseeing financial aspects like monthly billing and designer productivity. This leadership role requires a blend of creativity, client management acumen, and operational efficiency to achieve both...
-
Service Desk Analyst
2 weeks ago
Pasig, National Capital Region, Philippines BFV Service GmbH Full timeAs a Cloud Technician, you will be the first point of contact for our clients who need technical assistance with their IT systems and devices. You will use your communication skills and technical knowledge to diagnose and resolve issues, or escalate them to the appropriate level of support. You will also document and track all service requests, incidents,...
-
Client Services Assistant Manager
2 weeks ago
Pasig, National Capital Region, Philippines Visaya Knowledge Process Outsourcing Corp Full timeResponsibilities:Coordinate and execute service activities, such as onboarding new clients, resolving Service Requests, gathering and compiling data for client meetings, maintaining client files/dashboards and handling dayto-day client requestsFacilitate or assist with client reportingManaging Company and Client expectationsCultivate positive interactions...
-
Client Services Assistant Manager
2 weeks ago
Pasig, National Capital Region, Philippines Visaya Knowledge Process Outsourcing Corp Full timeResponsibilities: Coordinate and execute service activities, such as onboarding new clients, resolving Service Requests, gathering and compiling data for client meetings, maintaining client files/dashboards and handling day-to-day client requests Facilitate or assist with client reporting Managing Company and Client expectations Cultivate positive...
-
Logistics Driver
2 weeks ago
Pasig, National Capital Region, Philippines TOPSERVE SERVICE SOLUTIONS INC. Full timeROLES AND RESPONSIBILITIES 1. Drives and safeguards the delivery vehicles of the Company. 2. Ensures proper condition of Company vehicle prior actual delivery schedule.3. Assists the Logistics Staf in loading and unloading items from the delivery vehicle.4. Adheres to assigned routes and schedules to ensure agile and on-time delivery of products and...
-
Project Manager
2 weeks ago
Pasig, National Capital Region, Philippines Unison Solutions Delivery, Inc. Full timeResponsible for leading a team of professionals in completing projects by a set deadline to uphold business initiativesDelegating tasks on the project to employees best positioned to complete themCommunicating with executives or the board to keep the project aligned with their goalsUse and continually develop leadership skillsAttend conferences and...
-
Logistics Driver
2 weeks ago
Pasig, National Capital Region, Philippines TOPSERVE SERVICE SOLUTIONS INC. Full timeROLES AND RESPONSIBILITIESDrives and safeguards the delivery vehicles of the Company. Ensures proper condition of Company vehicle prior actual delivery schedule.Assists the Logistics Staf in loading and unloading items from the delivery vehicle.Adheres to assigned routes and schedules to ensure agile and on-time delivery of products and materials.Abides by...
-
Office Manager
2 weeks ago
Pasig, National Capital Region, Philippines Primesearch Service Provider Corp. Full timeSupervising and monitoring the work of Administrative StaffEnsure office runs operation smoothlyHandle and Oversee the office department of the organizationOverseeing the work of all office employees to ensure they work productively and meet deadlines and company standardsReporting office progress to President and VP For Finance to improve office operations...