Associate III, Customer Support| Night Shift and Hybrid

2 weeks ago


Manila, National Capital Region, Philippines Ingram Micro Philippines BPO LLC Full time
Ingram Micro touches 80% of the technology you use every day with our focus on Technology Solutions, Cloud, and Commerce and Lifecycle Solutions. With $46 billion in revenue, we have become the world's largest technology distributor with operations in 56 countries and more than 30,000 associates. We have continued to strategically expand our global reach with 32 acquisitions since 2012.

Position Summary:

Takes initial customer calls and answers general questions regarding company products and services. Refers callers to appropriate resources including inbound sales, billing, technical support, etc. Follows-up to customer inquiries regarding orders, shipment tracing, returned goods, etc. May determine caller eligibility for technical support and transfers calls to technical support queues. Other responsibilities include data entry, use of internal databases to answer customer questions and writing internal/external non-technical documentation. Documents customer concerns and forwards complaint trends to appropriate departments.

Qualifications:Must have 2 years of technical and billing experience.With 2 years of customer service experience. Willing to report onsite for 10 to 12 consecutive days. Willing to work on a permanent night shift schedule

*This is not a complete listing of the job duties. It's a representation of the things you will be doing, and you may not perform all of these duties.


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