Customer Service Consultant

2 weeks ago

Manila, National Capital Region, Philippines Beilby Downing Teal Pty Ltd Full time
Customer Service Representative (Financial or Healthcare Account)

Qualification:
● 3 years of experience in Customer Service
● Strong oral and written communication skills
● Proven ability to meet quotas
● Excellent team skills
● Excellent oraganisational and time management skills
● Results-oriented with strong analytical skills
● Deep understanding of CRM systems and best practices
● Proficient in Microsoft Office/Google
● Demonstrated track record of meeting/exceeding goals as an individual contributor.
● Successful previous experience as a Customer service representative, consistently meeting or exceeding targets
● Committed to continuous education through workshops, seminars and conferences
● Demonstrated ability to communicate, present and influence positive outcomes for customers

Primary purpose of the role
Administration Consultants provide a vital link between company and the people that use the company's service. Administration Consultants serve as the main point of contact whom clients can depend on to answer questions and provide detailed explanation of the process to apply for compassionate release of Super and assist clients with the whole process from the initial call until lodgments of paperwork with the Australian Taxation Office. Administration Consultants must meet the company's targets and performance goals while providing exceptional customer service.

Key Accountabilities

  • Adhere to targets, performance plans and objective standards to meet department goals and KPIs.
  • Provide exceptional written and verbal communication to SuperCare's customers.
  • Consistently improve case management techniques for the benefit of SuperCare's customers and performance goals.
  • Ensure SuperCare's sales technologies, such as a CRM, are used correctly.
  • Participate in regular skills training sessions with internal or external sales trainers.
  • Participate in weekly team meetings.
  • Add to a positive company culture and working unit.
  • Work according to company culture and values, use good communication, and deliver results effectively.
  • Endorse a positive working environment free from discrimination, violence, abuse, and lead a healthy attitude towards duty of care for self, and others.
  • Ensure clients are contacted and applications are lodged as per existing processes and procedures.
  • Meet assigned targets and demonstrate over-performance.
  • Use skills and expertise to manage multiple cases (usually 60 cases) at any given time.
  • Resolve customer issues and customer complaints regarding the application process and escalate when required.
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