SAP Customer Service Consultant

2 weeks ago

Manila, National Capital Region, Philippines Deloitte SEA Full time

Title: SAP CS Consultant based in Deloitte Consulting Philippines Delivery Center

Are you ready to unleash your potential?

At Deloitte, our purpose is to make an impact that matters for our clients, our people, and the communities we serve.

We believe we have a responsibility to be a force for good, and WorldImpact is our portfolio of initiatives focused on making a tangible impact on society's biggest challenges and creating a better future. We strive to advise clients on how to deliver purpose-led growth and embed more equitable, inclusive as well as sustainable business practices.

Hence, we seek talented individuals driven to excel and innovate, working together to achieve our shared goals.

We are committed to creating positive work experiences that foster a culture of respect and inclusion, where diverse perspectives are celebrated, and everyone is recognized for their contributions.

Ready to unleash your potential with us? Join the winning team now

Work you'll do

Deloitte's Enterprise Application SAP practice helps clients solve complex business issues by combining process and industry knowledge with deep expertise in enabling technologies and packaged software and this team is expanding rapidly.

Outside of your client facing and advisory work, you will also play a pivotal role in shaping the future of Deloitte's SAP practice. We are looking for leaders of the future, and we offer training to ensure every Consultant has the potential to make it to the top. As an organization we continue to grow faster than our rivals by continually challenging what we do and how we do it.

Your role as a leader

At Deloitte, we believe in the importance of empowering our people to be leaders at all levels. We expect our people to embrace and live our purpose and shared values, challenging themselves every day to identify issues that are most important to our clients, our people and the communities, and to make an impact that matters. In addition to living our purpose, Consultants across our Firm are expected to:

  • Understand the expectations set and demonstrates personal accountability for keeping own performance on track.
  • Understand how our daily work contributes to the priorities of the team and the business.
  • Demonstrate strong commitment to personal learning and development.
  • Actively focus on developing effective communication and relationship-building skills, with stakeholders, clients, and team.
  • Work effectively in diverse teams within a highly inclusive team culture where everyone is supported, respected, and recognized for their contribution.

Enough about us, let's talk about you

If you are someone with:

  • Bachelor's degree in any related courses
  • At least 4 years of experience in SAP Customer Service
  • Experience in SAP Customer Service full cycle implementation and support
  • Configure and implement Customer Service solutions using S/4 Hana
  • Resolve issues and identify system improvement opportunities.
  • Good understanding of the Business Processes
  • Ability to identify as-is processes and to-be processes.
  • Map Business Processes to SAP
  • Ability to configure scenarios relevant to SAP modules.
  • Write Functional Specification / Configuration documents.
  • Good hands-on capability - can independently develop good quality deliverables.
  • Communicate effectively with the Project Manager, team members, and Client.
  • Present and discuss work results clearly.

What is in store for you?

  • Embrace the dynamic nature of our work environment with the opportunity to work on a hybrid set-up and on a shifting schedule
  • Rewards platform – your hard work won't go unnoticed at Deloitte
  • Training and development - at Deloitte we believe in investing in our best assets, the people You will have access to world class training and funding towards industry and other professional certifications.
  • Receive support and mentoring to progress your career. You will have access to mentors and coaches who will help you pave a path for career progression.
  • Benefits effective upon hiring including paid time off and holidays, health, and life insurance

Next Steps

Sound like the sort of role for you? Apply now.

Due to volume of applications, we regret only shortlisted candidates will be notified.

Candidates will only be contacted by authorized Deloitte Recruiters via firm's business contact number or business email address.

2024 DCPDC Inc.

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