Airline Ticketing Executive

2 weeks ago


Quezon City, National Capital Region, Philippines Kompas Gramedia Full time
  • Manage large amounts of inbound and outbound calls in a timely manner.
  • Follow communication "scripts" when handling different topics.
  • Identify customers' needs, clarify information, research every issue, and provide solutions and/or alternatives.
  • Seize opportunities to upsell products when they arise.
  • Build sustainable relationships and engage customers by taking the extra mile.
  • Keep records of all conversations in our call center database in a comprehensible way.
  • Frequently attend educational seminars to improve knowledge and performance level.
  • Meet personal/team qualitative and quantitative targets.
  • Customer service experience in any industry.
  • Previous technical background is a plus.
  • Average to advanced written and spoken English.
  • Average to advanced knowledge in computer applications.
  • Amenable to work on shifting schedules, be it day shift or night shift.
  • Antas ng seniority Entry level
Uri ng trabaho
  • Uri ng trabaho Full-time
  • Function sa trabaho Sales, Business Development
  • Mga Industriya Media Production
Airline Booking Executive | Travel Account | Cubao, Quezon City

National Capital Region, Philippines 5 araw nakalipas

National Capital Region, Philippines 5 araw nakalipas

Sales Director - 90k to 160k salary - Makati
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