Airline Sales Support

2 weeks ago


Makati City, National Capital Region, Philippines Discover the World Full time
We are seeking a Sales Support Executive with prior experience in the airline industry to join our team. The ideal candidate will have a strong background in providing comprehensive sales support services.

Responsibilities include:

  • Providing guidance and assistance to agents on name changes and schedule adjustments.
  • Facilitating bookings for ancillary products, managing credit card payments within GDS limitations.
  • Handling adhoc approvals outside standard booking conditions.
  • Conducting agent education on company processes and policies through the Agents website.
  • Demonstrating thorough knowledge of airline products.
  • Offering administrative support for client accounts.
  • Monitoring contracts and distributing tariffs and industry updates.
  • Maintaining fare distribution database and e newsletter.
  • Communicating necessary updates to the Agents Website.
  • Generating reports on requests, issued documents, and Travel Service Requests (TSRs).
  • Managing event ticketing for key trade events and Fam trips.
  • Handling group bookings from quoting to ticketing and payment processing.
  • Providing support for Other Airline (OAL) sectors in collaboration with the team.

Capabilities and Experience:

  • Bachelor of Science in Tourism or any related courses.
-1-2 years of professional experience in tourism sales, ideally with an airline company

  • Understanding travel industry/aviation market and mechanics of trade
  • Technical understanding of airline operations, reservations and group sales
  • Technical understanding of the various channels of distribution used in the marketplace
  • Advanced organizing skills
  • Effective communication
  • Distinctive sales personality with passion for the airline industry and understanding of the segments of the travel and tourism industry
  • Team player and also able to work autonomously.
  • Self motivated with a strong work ethic


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