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Airline Sales Support
2 weeks ago
Responsibilities include:
- Providing guidance and assistance to agents on name changes and schedule adjustments.
- Facilitating bookings for ancillary products, managing credit card payments within GDS limitations.
- Handling adhoc approvals outside standard booking conditions.
- Conducting agent education on company processes and policies through the Agents website.
- Demonstrating thorough knowledge of airline products.
- Offering administrative support for client accounts.
- Monitoring contracts and distributing tariffs and industry updates.
- Maintaining fare distribution database and e newsletter.
- Communicating necessary updates to the Agents Website.
- Generating reports on requests, issued documents, and Travel Service Requests (TSRs).
- Managing event ticketing for key trade events and Fam trips.
- Handling group bookings from quoting to ticketing and payment processing.
- Providing support for Other Airline (OAL) sectors in collaboration with the team.
Capabilities and Experience:
- Bachelor of Science in Tourism or any related courses.
- Understanding travel industry/aviation market and mechanics of trade
- Technical understanding of airline operations, reservations and group sales
- Technical understanding of the various channels of distribution used in the marketplace
- Advanced organizing skills
- Effective communication
- Distinctive sales personality with passion for the airline industry and understanding of the segments of the travel and tourism industry
- Team player and also able to work autonomously.
- Self motivated with a strong work ethic
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