KNGS Customer Care Team Lead

2 weeks ago

Cebu, Philippines Kuehne Nagel Full time
Embark on your path towards a successful career. Kuehne+Nagel stands out as an innovative logistics company with adaptability and efficiency at our core. Our advanced processes enable us to deliver exceptional services to our clients and customers. Your knowledge, expertise and distinct skillsets will play a vital role in driving the organization's growth. Your Role To head and manage assigned team, executing tasks allocated based on the corporate blueprint and deliver operational excellence by driving and optimizing; Quality, Performance, Efficiency, Workforce management, people development, and achieve Business Targets Your Responsibilities
  • Direct disciplinary and performance responsibility for the team
  • Responsible for maintaining team staffing levels and managing the workforce daily assignment to ensure GS activities are completed timely and accurately, including assessing staff levels for incoming migrations
  • Assess and develop direct reports, identify high performers and outliers, and ensure robust succession plans are in place
  • Proactive and comprehensive collaboration with GS Support team to consistently achieve own and shared responsibilities
  • Seek standardization opportunities to increase efficiency and transactional execution of Tasks
  • Direct adherence to global Air Logistics Operational Model for KNGS and Working Instructions
Your Skills and Experiences
  • Leadership and team management experience
  • Effective Communication Skills
  • Familiar with KN Processes, Systems, Operations, products and services knowledge
  • Leadership and people management experience
  • Organization and administrative skills with an ability to drive Service Delivery
Good Reasons to Join We offer opportunities where you can grow your expertise, shape processes and deliver innovative solutions. We are continuously growing our local and global network and our product portfolio creating career opportunities in different fields of work worldwide. We deliver high quality solutions to our customers and are proud to be a leader in the logistics

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