US Healthcare Team Leader

2 weeks ago

Quezon City, National Capital Region, Philippines WorldWide HealthStaff Solutions Philippines Inc. Full time

The Onboarding Team Lead is responsible for providing daily direction, supervision, and leadership to the Onboarding Specialists who provide administrative support to a team of Account Managers and Recruiters with regards to achieving required compliance standards prior to the start of an employee's assignment according to customer, internal and external guidelines.

Job Responsibilities:

  • Employee Records Management
  • Analyze employee files to identify compliance required for assignment onboarding.
  • Identify, set-up and process medical record testing and documentation.
  • Complete onboarding calls with employees on assignment
  • Conduct follow-up on incomplete and pending items, working closely with Account Managers, Quality Assurance, Support Staff and Management to ensure deadlines are met.
  • Manage and review returned documents and records adhering to division policy and procedure.
  • Accurately import onboarding information to both the employee's file in all applicable systems.
  • Communication
  • Communicate professionally, both orally and written, with third party vendors, candidates/employees, and co-workers.
  • Adhere to established communication deadlines and parameters with third party vendors, candidates/employees, and co-workers.
  • Utilize the chain of command to determine what and when internal communication is necessary.
  • Supervise & Develop Staff
  • Monitor the daily performance of Onboarding Specialists, providing guidance toward achieving goals.
  • Meet with staff regularly to develop strategies for improving processes, efficiency, and results.
  • Provide feedback and direction regarding improving sub-standard performance.
  • Assist with preparation and deliver employee performance reviews in a timely manner.
  • Work with staff to enhance strengths and determine areas for improvement.
  • Find opportunities to recognize and celebrate individual and team achievements and success.
  • Staff Selection & Training
  • Work with HR to recruit, interview, qualify, and select candidates to promote or add to the medical administration team.
  • Assist in the development and continual update of administrative team training programs.
  • Assist in the delivery and facilitation of all team member training, both formal classroom sessions and OJT.
  • Monitor new hires' performance according to defined training expectations.
  • Behavioral Competencies
  • Attitude & Effort: Displays a willingness to learn, accepts coaching/feedback, and practices the effort/activity required to succeed.
  • Customer Satisfaction: Provides prompt, quality service to internal and external customers, creates effective working relationships and works to resolve issues effectively and professionally.
  • Teamwork/Cooperation: Builds relationships with co-workers and supervisors by helping others and supporting what's best for the team/department.
  • Time Management: Prioritizes job duties and organizes work responsibilities efficiently by planning and time-blocking.
  • Mission & Values: Portrays the company's mission and value statements in all business conversations, transactions, and decisions.
  • Systems & Tools
  • Demonstrate proficiency in utilizing computer systems/applications (i.e., MS Office, task tools, Notes, Internet) to satisfactorily perform the job functions and duties associated with the position.
  • Perform other duties as assigned by the Manager or as the situation dictates.

Requirements:

  • Bachelor's Degree preferred, or equivalent experience required.
  • At least 1 year experience as a team lead in the BPO, healthcare, RPO or shared services industries is a plus.
  • Minimum 2 years successful experience with human resource/onboarding; including background checks, references, verifications, compliance, and specifications.
  • Nursing degree or experience in healthcare is a plus.
  • At least 35 wpm, demonstrate proficiency in basic Windows operations and use of miscellaneous office equipment (fax, printer, copier)
  • Speak and write professionally and follow oral or written instructions.
  • Establish a positive working relationship with employees, clients and candidates.
  • Organize tasks and manage time and multi-task with a sense of urgency and efficiency.
  • Function as a cohesive team member, engaging in open communication with all team members, and proactively working in support of the Division's performance goals.
  • Must be willing to work in rotating shifts or US time zone.
  • Must be willing to work in the office at Bridgetowne, QC

Job Type: Full-time

Benefits:

  • Company events
  • Health insurance
  • Life insurance
  • Staff meals provided

Schedule:

  • Evening shift

Supplemental pay types:

  • 13th month salary

Application Question(s):

  • How much is your expected monthly basic salary?
  • When can you start? Or how many days before you can start?
  • Are you open to working in the US Day timezone and in the office?
  • Do you have US Healthcare staffing, credentialing or operations background?

#J-18808-Ljbffr

  • Team Leader

    2 weeks ago

    Quezon City, National Capital Region, Philippines View Moreicons Full time

    Sagility (formerly HGS Healthcare) combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions,...

  • Team Leader

    2 weeks ago

    Makati City, National Capital Region, Philippines E-team Full time

    4-year Bachelor Degree required3 year industry or call center working experience preferredPrevious coaching or supervisory experienceExperience in one of the following strongly preferred: customer service call center (inbound oroutbound)Excellent English SkillJob Types: Full-time, PermanentPay: Php55, Php65,000.00 per monthBenefits:Health insuranceSchedule:8...

  • team leader

    2 weeks ago

    Quezon City, National Capital Region, Philippines DemoPower Full time

    In DEMOPOWER, we take care not only of our clients but of our team as well. We aim to hire the right people who will not only love and enjoy their job as much as we do, but will craft their careers and make their niche in the industry as well. Explore the world of marketing and activations with us as we build and develop our talented and passionate family.Be...

  • Team Leader

    2 weeks ago

    Makati City, National Capital Region, Philippines Neolytix Full time

    Neolytix is a multi-line Management Service Organization (MSO) providing support to the smaller healthcare providers and practices so they can remain competitive in our Healthcare system. Together with Practice Tech Solutions (digital division), we provide end to end nonclinical services to healthcare providers.Neolytix is building a truly global and modern...

  • team leader

    2 weeks ago

    Quezon City, National Capital Region, Philippines DemoPower Full time

    In DEMOPOWER, we take care not only of our clients but of our team as well. We aim to hire the right people who will not only love and enjoy their job as much as we do, but will craft their careers and make their niche in the industry as well. Explore the world of marketing and activations with us as we build and develop our talented and passionate family.Be...

  • Spanish Bilingual Customer Service Representative

    2 weeks ago

    Quezon City, National Capital Region, Philippines Med Supply US Full time

    Bilingual Customer Service Representative (Spanish and English) - Durable Medical EquipmentAbout UsMed Supply US is a medical supply company that provides diabetic supplies to patients and doctors offices. We are looking for a full-time Bilingual Customer Service Representative (Spanish and English) to join our team.Position Overview:We are seeking a...

  • US Healthcare Recruitment

    2 weeks ago

    Makati City, National Capital Region, Philippines FIND HealthCareers Full time

    US Healthcare Recruitment - Sales ExecutiveWe are looking for enthusiastic and experienced Telesales Executives to contribute to generating clients for our healthcare staffing solutions. You will be responsible for generating leads closing recruitment partnerships over the phone and video and maintaining good customer relationships.An effective telesales...

  • team leader

    2 weeks ago

    Quezon City, National Capital Region, Philippines Paragon Communications Corp. Full time

    We are seeking a dynamic and results-driven individual to join our team as a Sales Team Leader. The ideal candidate will have a proven track record in sales management, with experience in house-to-house selling, particularly in the telecommunications sector. As a Sales Team Leader, you will be responsible for leading and motivating a team of sales...

  • Verification Team Leader

    2 weeks ago

    Quezon City, National Capital Region, Philippines Viventis Search Asia Full time

    The team lead will assist in delivering a superior client experience by ensuring quality and accuracy of results produced by the teams. The candidate will foster a culture that considers and focuses on our clients' needs, as well as those of the departments who are impacted by the work of this team. The candidate will also promote the improvement and...

  • Join Our Team We Are Hiring For Healthcare Associate

    2 weeks ago

    Quezon City, National Capital Region, Philippines Santaisabel Full time

    Join our Team We are hiring for Healthcare Associate - Quezon CitySagilityJoin our Team We are hiring for Healthcare Associate - Quezon CityCandidate must possess at least a Bachelor's/College Degree, Some College (But did not graduate), TESDA / Technical / Vocational Certificate on any course.Fresh Grad / Entry Level specializing in BPO/Call Center or...

  • Team Leader

    2 weeks ago

    Quezon City, National Capital Region, Philippines Manulife Philippines Full time

    The customer is the focus of everything we do, and millions of end users rely on our products daily. We believe in the value of empowering Contact Center Team Leader with the resources to solve critical problems for the future ofourbusiness, which is why we need you. The customer is the focus of everything we do, and millions of end users rely on our...

  • Team Leader

    2 weeks ago

    Quezon City, National Capital Region, Philippines Intogreat Solutions Philippines Full time

    Directly reporting to the Operations Manager and being a member of the Operations leadership team, your role is to plan, coach and lead all day-to-day team functions and associated duties to support your staff (a team size ranging 15 to 20 people) to deliver high quality outcomes that delight our clients. This is an exciting and challenging new role focusing...

  • Australian Mortgage Team Leader

    2 weeks ago

    Quezon City, National Capital Region, Philippines Intogreat Solutions Philippines Full time

    Job HighlightsHybrid Work Set-Up, Work-Life BalanceDay 1 HMO w/ 2 Free Dependents and Life InsuranceDayshift, and Weekends OffPrior Experience/SkillsBachelor's degree in a related field, or equivalent experience.At least 2-3 years of experience in the Australian mortgage industry.Experience of coaching staff (diagnosing skill gaps and teaching them) as a...

  • Fleet Team Leader

    2 weeks ago

    Makati City, National Capital Region, Philippines GAIC Manpower Services Inc. Full time

    New Team Leader candidate for Driving Services who will be able to perform the ff.required tasks of the Team Leader:Driver's daily attendance and deployment monitoring.*Ensuring that the company vehicles are properly cleaned and in good and operational condition before and after each use.*Trip ticket monitoring/log updating.*Vehicle Preventive Maintenance,...

  • Roving Team Leader

    2 weeks ago

    Quezon City, National Capital Region, Philippines Straightforward Full time

    Job descriptionJob Overview:Join our team at Straightforward as a Roving Team Leader. In this role, you'll be a key player, providing vital support to the Area Manager in ensuring the smooth operations and optimizing performance across multiple stores within a specific geographic area.Responsibilities:Assist in ensuring the smooth day-to-day operations of...

  • Team Leader

    2 weeks ago

    Quezon City, National Capital Region, Philippines Metro Jobs & Payment Solutions Inc. Full time

    Metro Jobs and Payment Solution is urgently in need of Team Leader / OIC /Store Supervisor Qualifications:Graduate of any 4-year course, Preferably HRM or Business ManagementWith at least 6-months line operation in restaurant industry equivalent to the positionHas strong entrepreneurial spirit to lead and energize employeesHas excellent people skillExcellent...

  • Team Leader Intake

    2 weeks ago

    Quezon City, National Capital Region, Philippines View Moreicons Full time

    Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims...

  • Team Leader

    2 weeks ago

    Mandaluyong City, National Capital Region, Philippines Sutherland Global Full time

    Company Description:Sutherland seeks a leadership-oriented and self-motivated person to join us as a Team Leader to join our Pioneer Sports Streaming Account in Shaw We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work...

  • Kitchen Team Leader

    2 weeks ago

    Quezon City, National Capital Region, Philippines Frankie's New York Buffalo Wings Full time

    SM Sta. Mesa (4th Floor Food Hall, SM Sta. Mesa)Perks: Competitive Salary and Benefits Package Service Incentive Leave (SIL), with Leave Conversion for Unused Leaves Leaves (i.e. Birthday, Calamity, Bereavement, and Rest and Recreational) Group Personal Accident Insurance (upon deployment), and HMO Card Career Advancement Program Employee Engagement and...

  • Recruitment Team Leader

    2 weeks ago

    Quezon City, National Capital Region, Philippines Intogreat Full time

    Intogreat Solutions Philippines | Full time Recruitment Team LeaderQuezon City, Philippines | Posted on 06/10/2024 Industry Employment - Recruiting - Staffing Hiring Manager Ellayne Magaway Department Name Support City Quezon City State/Province NCR Country Philippines About us In Intogreat, we value not just your career opportunities with us but we...