Client Experience Specialist

2 weeks ago


Manila, National Capital Region, Philippines MicroSourcing International, Inc. Full time

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Client Experience Specialist
  • Admin / Secretarial / Office Support
  • Administration
  • Libis, Quezon City
  • Permanent / Full Time

22/5/2024

With over 8,000 professionals across 9 delivery centers in the Philippines, MicroSourcing remains the country's largest offshoring solutions provider.

Client Experience Specialist, be 100% YOU with MicroSourcing

An Client Experience Specialist is expected to:

• Preparation of different payroll reports per cutoff (BIC, Active List, RPA, Disputes, etc)

• Attendance processing

• Monitoring/requisitions of office and coffee supplies Prepares Incident Reports for both COC violation and performance

• Updating of internal trackers for any employee movement

• Liaise with other departments for any account concern.

• Perform other related duties as required, e. g. attending to clients' work-related needs and acting as point-person for any staff concern.

• Responsible in providing feedback to the Account Manager on the completion of each task of the team.

• Responsible in creating reports for the day-to-day Operations including Attendance, Action Items, Minutes of the Meeting Agreements, Open Items of other departments.

• Responsible in handling administrative tasks of all Operations Leads supported

QUALIFICATIONS:

1. MicroSoft Excel - should at least know how to create excel forms, formulas and have an idea on Macros
2. Proactive - should be proactive to make follow ups from other departments without the need for instruction from the AM/OM
3. Minutes of the Meeting - Very attentive to details of any conversation we have during meetings
4. Willing to work long hours

What's in it for you?
  • Competitive Total Rewards (Compensation, HMO, and Group Life Insurance)
  • A very collaborative work culture
Find a balance between work and life that fits you. Do what you do best with MicroSourcing

For more information, visit
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