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Client Experience Specialist
2 weeks ago
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Client Experience Specialist- Admin / Secretarial / Office Support
- Administration
- Libis, Quezon City
- Permanent / Full Time
22/5/2024
With over 8,000 professionals across 9 delivery centers in the Philippines, MicroSourcing remains the country's largest offshoring solutions provider.Client Experience Specialist, be 100% YOU with MicroSourcing
An Client Experience Specialist is expected to:
• Preparation of different payroll reports per cutoff (BIC, Active List, RPA, Disputes, etc)
• Attendance processing
• Monitoring/requisitions of office and coffee supplies Prepares Incident Reports for both COC violation and performance
• Updating of internal trackers for any employee movement
• Liaise with other departments for any account concern.
• Perform other related duties as required, e. g. attending to clients' work-related needs and acting as point-person for any staff concern.
• Responsible in providing feedback to the Account Manager on the completion of each task of the team.
• Responsible in creating reports for the day-to-day Operations including Attendance, Action Items, Minutes of the Meeting Agreements, Open Items of other departments.
• Responsible in handling administrative tasks of all Operations Leads supported
QUALIFICATIONS:
1. MicroSoft Excel - should at least know how to create excel forms, formulas and have an idea on Macros
2. Proactive - should be proactive to make follow ups from other departments without the need for instruction from the AM/OM
3. Minutes of the Meeting - Very attentive to details of any conversation we have during meetings
4. Willing to work long hours
What's in it for you?
- Competitive Total Rewards (Compensation, HMO, and Group Life Insurance)
- A very collaborative work culture
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