Manager, Support Operations

2 weeks ago

Manila, National Capital Region, Philippines Infor Inc. Full time
Manager, Support Operations - Financial Supply Chain Mgt

Country

Philippines

City

Manila

Department

Global Support

Job ID

38874

The Support Manager will lead the team of Support Analyst supporting Supply Chain and Mobile Supply Chain and will manage the 24x7 operations. As a leader, he or she will provide guidance and leadership to the team, will work with internal and external customers. Will address any administrative and operational issues.

  • Ensure staffing levels are adequate to maintain documented support standards for the global customer base within budget guidelines
  • Assist with the development, implementation and coordination of customer programs and standard operating procedures to drive efficiency and effectiveness of support operations
  • Communicate and enforce support policies and processes with employees, partners, and customers
  • Build and maintain effective working relationships with all areas of Infor, partners, and customers
  • Participate in projects and initiatives to address operational and administrative concerns.
Basic Qualification:
  • Proven organizational leadership and decision-making skills
  • Ability to handle customers dealing with critical business situations
  • 10 years of Support Manager Experience
  • Knowledge of Supply Chain domain and Mobile Supply Chain
  • Technical understanding of Mobile Supply Chain
Preferred Qualifications:
  • Previous project management/software implementation knowledge
  • Understanding of Java language
  • Support management certification
  • Infor Software product knowledge
About Infor

Infor is a global leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation.

At Infor, we strive for an environment that is founded on a business philosophy called Principle Based Management (PBM) and eight Guiding Principles: integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization. Increasing diversity is important to reflect our markets, customers, partners, and communities we serve in now and in the future.

We have a relentless commitment to a culture based on PBM. Informed by the principles that allow a free and open society to flourish, PBM prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.

Infor is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment. Infor does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status, or any other protected status under the law.If you require accommodation or assistance at any time during the application or selection processes, please submit a request by following the directions located in the FAQ section at the bottom of the webpage.

At Infor we value your privacy that's why we created a policy that you can read here .

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