Job Opportunity For SIAM Catalogue Manager

2 weeks ago


Manila, National Capital Region, Philippines HCLTech Full time

Key Responsibilities:

Take the ownership to oversee the day to day operations relating to Asset & Configuration

Management

Responsible for requirement gathering for addition/modification of a SR on the SR catalog.

Responsible to perform analysis on the SR that has been requested for decommissioning.

Responsible to perform functional testing and liaise with key contact person for conducting UAT

Responsible to provide the progress update on the SR catalog requests to service request catalog

manager

Will closely work with Tools technical consultant to ensure the requirements are well understood and

SR gets configured as intended

Training material preparation updates and version control

Testing the workflows, approvals, Task Assignments, SLA, Notifications

Proper documentation and reporting of the test results and bugs/defects identified. (Defect Tracking

and defect control is out of scope for this role)

Training the business users, IT Users and fulfillment groups on the newly added SRs

Maintaining information about services and service offerings contained in the active service catalog.

Verifying service and service offering information is accurate and complete, and providing it to consumers through the consumer self-service portal.

Publish Catalogue, Communication & handle Trainings for Service Request Catalogue Management

Analyse Trend (Generic Request) and propose addition/retirement to Service Catalogue

Decision on the addition/retirement to the Service Catalogue (through Change Management Process)

Modification/Update to the Catalogue Design (through Change Management Process)

Modification/Update to the Catalogue in ITSM Tool (through Change Management Process)

Qualifications/Skills:

Very strong Influential relationship management skills with stakeholders, senior management,

colleagues and external service providers. Coordination, negotiation, and persuasion skills

Excellent verbal and written communication capabilities with the ability to interact and influence at all

levels of the organisation.Strong oral and written communication skills

Strong problem solving skills and the ability to logically break down a problem into smaller

manageable parts to solve

Supervisory skills and the ability to leverage support from other parts of the organization

Proven expert in managing multiple stakeholders at all levels of the organisation, but specifically at

senior management level.

Understanding of Technologies & ITSM Tool

Coordination, negotiation, and persuasion skills


#J-18808-Ljbffr

  • Manila, National Capital Region, Philippines Avani Consulting Full time

    Job Description of Relationship ManagerResponsibilities:To promote all the product line of AMC Mutual FundTo up sell AMC Mutual Fund products to Retail/HNI ClientsTo generate fresh leads and acquire clients through reference to shore up the clienteleTo achieve sales and revenue targets spread across product mixTo achieve the business targets assigned in...

  • Key Accounts Manager

    2 weeks ago


    Manila, National Capital Region, Philippines iProfessional Search Network Inc Full time

    Job Description:Lead the evaluation of potential e-commerce alliances.Manage, develop, and implement strategic online and digital business capabilities to drive sales performance for both Company's Online Store operation and business partners (e.g., Lazada, Shopee).Ensure operational expenses related to online sales are within budget.Directly report to the...

  • Accounting Manager

    2 weeks ago


    Manila, National Capital Region, Philippines Global Process Manager Inc. Full time

    Job Description:Leading and accompanying change processes to streamline and optimize workflow and create more efficiencies.Manage local team of Accountants in Manila, including annual performance appraisals.MonitorandensuretheOPEXfinancialresultmonthlyclosingtimelinesaremet.ManagevesselOpexbook.Involve in invoice registration process, forwarding to...


  • Manila, National Capital Region, Philippines Global Process Manager Inc. Full time

    Help Desk & IT Support (Information & Communication Technology) Full time Add expected salary to your profile for insights *Position / Title: Manager, IT Service Desk SPOC (Manila)*Reporting line (job level): Head of Global IT Service Desk*Main purpose of the position: Managing the IT Service Desk team in Manila, which is the Single Point of Contact (1st...


  • Manila, National Capital Region, Philippines Global Process Manager Inc. Full time

    Wrist is the world's leading ship and offshore supplier of marine provisions and stores with a market share of approximately 12%.With the launch of the digital marketplace, Source2Sea, Wrist is leading the digital transformation of the marine supply industry. All year round, we offer 24/7 global online sourcing and logistics, providing data transparency,...


  • Manila, National Capital Region, Philippines Global Process Manager Inc. Full time

    Job Description:MonitorandensuretheOPEXfinancialresultmonthlyclosingtimelinesaremet.ManagevesselOpexbook.Involve in invoice registration process, forwarding to respective departments for check and release, verification, posting of invoices and payment preparation.Involveinmonthlycrewpayrollclosingincludingpreparationofpayrollremittance.Responsible for...

  • GKYC Service Manager

    2 weeks ago


    Manila, National Capital Region, Philippines ING Group Full time

    GKYC Service Manager ING Group Manila, Philippines Posted 14 days ago Permanent Competitive GKYC Service Manager You will fulfill the position of service Manager GKYC. Your scope is both the service management activities of both the delivering parties as well as the service recipients.we procure around 50+ services from the all ING HUBS (PH, SK, PL, RO)...


  • Manila, National Capital Region, Philippines SmartConsulting Full time

    Affiliate Manager Malaysia Job - iGaming - Remote, Asia Location:Remote, AsiaAbout the Hiring Company:We are a leading content provider to the iGaming Industry, offering a multi-product portfolio that is innovative, regulated and mobile-focused. Our passion for premium entertainment is unrivaled. We strive to create the most engaging and evocative experience...

  • IT Director

    2 weeks ago


    Manila, National Capital Region, Philippines Global Process Manager Inc. Full time

    Management (Information & Communication Technology) Please apply through this link: About WristWrist is the world's leading ship and offshore supplier of marine provisions and stores with a market share of approximately 12%.With the launch of the digital marketplace, Source2Sea, Wrist is leading the digital transformation of the marine supply industry. All...


  • Manila, National Capital Region, Philippines Metropolitan Bank & Trust Company Full time

    Here at Metrobank, we don't simply hire employees—we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual. We supply you with all the pieces you need to do your best work, unleashing your full potential to help you secure your future and lead a fulfilling...

  • Service Manager

    2 weeks ago


    Manila, National Capital Region, Philippines Willis Towers Watson Full time

    The role will support the service management and support team globally, being responsible for support delivery, incident management, problem management, change management, CSI, SLA's, communications, disaster recovery and business continuity plan. The role will work with all areas of the business covering corporate IT, support function, operations and client...


  • Manila, National Capital Region, Philippines HOPE: Business for Good Full time

    As our Finance and Accounting Manager, you will be reporting to the Executive Board, Chair and Founder. You will be leading the Accounting Department and will be responsible for the day-to-day financial and accounting operations of our growing company.Key Responsibilities:Formulating strategic financial plans to support the company's long-term growth,...


  • Manila, National Capital Region, Philippines Metropolitan Bank & Trust Company Full time

    Grow your career in Information and Technology with the strongest bank. Metrobank is hosting a One-Day Tech Talent Fair this upcoming July 13, 2024. This is an on-site event that aims to fast-track the process so that successful candidates gets an offer during the event. Note: Applying to this posting means pre-registering to the event, you'll be contacted...


  • Manila, National Capital Region, Philippines Forsspac Full time

    Facilities Management Technical Sales ManagerForsspac MBR Corp is looking for a Facility Management Technical (FMT) Sales Manager to develop the FMT sales services and make sales of FMT Services for all kinds of building, commercial, industrial and infrastructure facilities. This is an exciting opportunity to bring your talents to the fore and develop this...


  • Manila, National Capital Region, Philippines Netflix Full time

    Job Description:As a Technical Research Team Manager (a.k.a. Tier 3), you are responsible for managing a group of highly skilled Technical Research Specialists. You will be one of APAC Tier 3 Manager to represent and coordinate with global cross functional teams and stakeholders. You are also expected to lead a Tier 3 specialty (Tier 3 Pod) to hone technical...


  • Manila, National Capital Region, Philippines MedChi, The Maryland State Medical Society Full time

    OPPORTUNITY HIGHLIGHTS St. Peter's Health Partners, on behalf of IHANY (Innovative Health Alliance of New York, LLC), is seeking a part-time Chief Medical Officer located in Albany, New York. This opportunity can be fully remote. Hours will range up to and not exceeding 20 hours per week. IHANY is the Capital Region's first Clinically Integrated Network...


  • Manila, National Capital Region, Philippines Jobs for Humanity Full time

    Company DescriptionJobs for Humanity is collaborating with FIS Global to build an inclusive and just employment ecosystem. We support individuals coming from all walks of life.Company Name: FIS GlobalJob Description Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor's DegreeJob Posting...


  • Manila, National Capital Region, Philippines Next Vision Business Solutions Full time

    Posted: 9 days ago Openings: 25 Applicants: 22 HDFC Bank for Home Loan DepartmentStrong knowledge of home loans, LAPmini 6 months of exp. in salesMust be a graduatedComfortable with Filed workBike & Driving license is MandatoryInterested candidates can call/WhatsApp HR- Sonal : Skills highlighted with '' are preferred keyskills HDFC Sales is a subsidiary...


  • Manila, National Capital Region, Philippines Jobs for Humanity Full time

    Company DescriptionJobs for Humanity is collaborating with FIS Global to build an inclusive and just employment ecosystem. We support individuals coming from all walks of life. Company DescriptionJobs for Humanity is collaborating with FIS Global to build an inclusive and just employment ecosystem. We support individuals coming from all walks of life.Company...

  • System Analyst Job

    2 weeks ago


    Manila, National Capital Region, Philippines SmartConsulting Full time

    System Analyst Job -iGaming- Pasig, Philippines, Asia Location: Hybrid/Pasig, Philippines, AsiaAbout the Company:A well established financial auditing company that works within the licensed gambling industry in the Philippines. Our responsibility is to audit all gaming companies (online and land based) that operate within the Philippines and report the...