Operational Excellence Manager

2 weeks ago

Manila, National Capital Region, Philippines JTI Full time

Search by keyword and location and click "create alert" to receive your job alerts by email:

Select how often (in days) to receive an alert:

We are JTI, Japan Tobacco International, and we are present in 130 countries. We have spent years innovating, creating new and better products for the consumers to choose from. This is our business. But not only. Our business is our people. Their talent. Their potential. We believe that when they are free to be themselves, and they are given the opportunity to grow, travel and develop, amazing things can happen.

That's why our employees, from around the world, choose to be a part of JTI. It is why 80% of employees feel happy working at JTI. And why we've been awarded Global Top Employer status, ten years running.

So when you're ready to choose a career you'll love, in a company you'll love, feel free to #JoinTheIdea.

Role: Permanent

No. of Openings: 1

OPERATIONAL EXCELLENCE MANAGER

GBS Operational Excellence (OpEx) Manager is responsible for leading the operational performance management (metrics, KPIs, SLSs) and volumetric baselining. The OpEx manager will identify and mitigate risks in those areas that do not have robust metrics and volume tracking and reporting. The GBS OpEx Manager liaises with GBS Leadership and with the project sponsors to ensure. Furthermore, the GBS OpEx Manager would become a key player in the new GBS site continuing the deployment of the Operational Excellence program.

GBS OpEx Manager will be responsible for:

  • Leading the preparation of the OpEx project plans, as part of the integrated GBS Program Plan
  • Design and implement a standard base-lining approach
  • Coordinate the operational performance management knowledge capture from
  • Design the GBS 'to-be' operational performance management
  • Work directly with the business partners to review and adapt the existing SLAs where applicable
  • Coordinate SLA's changes and consolidate a GBS SLA landscape
WHAT WILL YOU DO?

1.) Operational Excellence, Continuous Improvement, LEAN and Six Sigma

  • In collaboration with GBS leadership, agree the year on year proportional improvement across Operations
  • Design and implement a system to link the operational critical metrics to business objectives
  • Designs and implements a Quality, LEAN and 6Sigma awareness training in readiness to be shared to the whole GBS organisation
  • Designs and implements an Operational Excellence methodology from improvement opportunity identification (either process or commercial) to improvement delivery and its P&L impact reporting
  • Initiate and support process improvement activities with process owners / markets as deemed appropriate.
  • Proactively working closely with critical metric owners and collaborate closely with peers to achieve key performance indicators.
  • Owns inventory of initiatives and monitors then through entire lifecycle

2.) Base-lining

  • Fully accountable to baseline the operational performance of the processes in scope for the transition.
  • Work directly with the markets representatives to identify and measure the volumetric
  • Provide continuous feedback to the GBS PMO team in relation to any potential risk (e.g. volumes impact on the committed FTE)
  • Identify any metrics or KPIs gaps and work with the respective teams to define the appropriate measures
  • Ensure the relevant Quality and Operational performance management training will be delivered to the new GBS colleagues
  • Develop specific transition tracking dashboards for volumes ramp-up as well as outcome quality for the new locations
  • Provides regular updates and advise the GBS PMO team about any area that may require attention
  • Fully accountable to design and implement a robust reporting tool (hardware required) and relevant BI dashboard

3.) Documentation Management

  • Build consistent framework to handle all documentation collected during transitions (storage, review process, inventory).
  • Implement Process Mining solution to link process documentation with Delivery Tools (ServiceNow, SAP).
  • Integrate all documentation into new framework.
  • Proactively supports SOP owners in management of documentation.

4.) Key Performance Indicators (KPI)

Lead the development of key performance indicators (KPIs) and monitor target achievements considering:

  • Service Level Agreements (SLAs)
  • Any other targets as agreed by leadership
  • Throughout the KPI lifecycle with their maturity
  • Benchmarking activities internally with BSC and/or shared services industry and/or other industry leaders, when required.
  • Lead continuous development of Performance Management or other equivalent tools (performance dashboard, data analytics etc) according to assignment and priorities to support process simplification and performance improvement activities for GBS.

5.) Automation

  • Participate in the process design sessions for technical architecture sign off (high dependency identified in some processes which imply risks and predicts significant amount of additional work)
  • Assess the automation opportunities and provides regularly the GBS leadership with the list of potential RPA or low cost automation
  • Builds and maintains the relationship with the 3rd party RPA provider
WHO ARE WE LOOKING FOR?
  • University degree or equivalent experience (e.g., in Economics or Business Administration, Engineering or Science)
  • Experience in a multinational company for a minimum of 3-5 years in a similar position, ideally consulting experience relevant to GBS.
  • Computer Skills (MS Office incl. Advanced excel),
  • Fluent English (written and spoken); good communication skills (written and spoken)
  • Strong level of business understanding, prior experience with big scale project management
  • Good communication skills with stakeholders across all seniority levels
  • Strong leadership mentality, emotional intelligence to understand different perspectives towards a specific situation
  • Ability to accept/undertake risks
  • Someone that is able to think outside the box and holistically evaluates the solution space to a problem
  • Strong analytical and problem solving skills
  • Good to have: LEAN and/or 6Sigma Certification
WHAT'S IN IT FOR YOU?
  • Be covered with medical insurance upon hiring, with dependent coverage and medicine allowance
  • Receive cash allowances such as meal and transport allowance
  • Flexible working arrangements
  • Have access to over 200 company training
  • Be part of a truly international and diverse company with over 40,000 employees in 130 countries.
  • Experience the culture of an Investors in People certified company
  • Find out why 9 out of 10 employees recommend us to a friend.
  • Understand why 9 out of 10 employees say they feel free to be themselves
What are the next steps – Recruitment process:

Thank you very much for applying

We will make sure to provide feedback on your application within 2 weeks after the application deadline.

Job Segment: Lean Six Sigma, Performance Management, Six Sigma, Business Process, Consulting, Management, Human Resources, Technology

#J-18808-Ljbffr

  • Operations Excellence Associate

    2 weeks ago

    Manila, National Capital Region, Philippines AIRFREIGHT 2100,INCORPORATED Full time

    Supports in the analysis and monitoring operational KPIs across the region and identifies ways to optimize capacity, reduce wastes, improve work flow, increase efficiency, and reduce cost. Works closely with the Operations Team in the implementation of continuous improvement projects, regular compliance audits and support incident resolution to achieve and...

  • Operations Excellence Associate

    3 weeks ago

    Manila, National Capital Region, Philippines AIRFREIGHT 2100,INCORPORATED Full time

    Supports in the analysis and monitoring operational KPIs across the region and identifies ways to optimize capacity, reduce wastes, improve work flow, increase efficiency, and reduce cost. Works closely with the Operations Team in the implementation of continuous improvement projects, regular compliance audits and support incident resolution to achieve and...

  • Continuous Improvement Project Manager

    2 weeks ago

    Manila, National Capital Region, Philippines Global Process Manager Inc. Full time

    Wrist is the world's leading ship and offshore supplier of marine provisions and stores with a market share of approximately 12%.With the launch of the digital marketplace, Source2Sea, Wrist is leading the digital transformation of the marine supply industry. All year round, we offer 24/7 global online sourcing and logistics, providing data transparency,...

  • Operational Excellence Senior Consultant

    2 weeks ago

    Manila, National Capital Region, Philippines Manulife Insurance Malaysia Full time

    Operational Excellence Senior Consultant page is loaded Operational Excellence Senior Consultant Apply locations Quezon City time type Full time posted on Posted 30+ Days Ago job requisition id JR We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our...

  • Accounting Manager

    2 weeks ago

    Manila, National Capital Region, Philippines Global Process Manager Inc. Full time

    Job Description:Leading and accompanying change processes to streamline and optimize workflow and create more efficiencies.Manage local team of Accountants in Manila, including annual performance appraisals.MonitorandensuretheOPEXfinancialresultmonthlyclosingtimelinesaremet.ManagevesselOpexbook.Involve in invoice registration process, forwarding to...

  • Business Excellence Manager

    2 weeks ago

    Manila, National Capital Region, Philippines Wondersco Full time

    About Us:Here at Wonders we build products that empower small brick and mortar restaurants by liberating them of the operational burden of running their business. We accomplish this by providing a frictionless connection between them and their customers through our multi-product ecosystem offering AI-enabled order taking, delivery enablement, payment...

  • Assistant Accounting Manager

    2 weeks ago

    Manila, National Capital Region, Philippines Global Process Manager Inc. Full time

    Job Description:MonitorandensuretheOPEXfinancialresultmonthlyclosingtimelinesaremet.ManagevesselOpexbook.Involve in invoice registration process, forwarding to respective departments for check and release, verification, posting of invoices and payment preparation.Involveinmonthlycrewpayrollclosingincludingpreparationofpayrollremittance.Responsible for...

  • Commercial Excellence Manager, APAC

    2 weeks ago

    Manila, National Capital Region, Philippines American President Lines Full time

    Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: ID: Location: Manila, PH Commercial Excellence Manager, APAC CEVA Logistics provides global supply chain solutions to connect people, products and providers all around the world. Present in 170 countries and with more than 110,000 employees spread over 1,300...

  • Coaching Excellence Lead

    2 weeks ago

    Manila, National Capital Region, Philippines Acquire BPO Full time

    Coaching Excellence Lead - Onsite (Eastwood & Shaw)The Coaching Excellence Lead is responsible for the design, build, embedding and management of the coaching excellence program activities across consumer brands.The role supports upwards of 60 current frontline leaders, in addition to emerging leaders and multiple operations managers. The role will lead and...

  • Coaching Excellence Lead

    2 weeks ago

    Manila, National Capital Region, Philippines Acquire BPO Full time

    Coaching Excellence Lead - Onsite (Eastwood & Shaw)The Coaching Excellence Lead is responsible for the design, build, embedding and management of the coaching excellence program activities across consumer brands.The role supports upwards of 60 current frontline leaders, in addition to emerging leaders and multiple operations managers. The role will lead and...

  • Transformation and Process Excellence Manager

    2 weeks ago

    Manila, National Capital Region, Philippines RecruiterPH Full time

    Job DescriptionKey responsibilities include: Lead and own projects by identifying and analysing preliminary business needs and conducting CostBenefit Analysis, identifying causal factors and potential solutions, overseeing implementation of solutions and tracking and reporting progress, and documenting end to end project details including ROI identification....

  • Operations Manager

    2 weeks ago

    Manila, National Capital Region, Philippines Blue Planet Multipurpose Cooperative Full time

    Oversee the day-to-day operations of the resort and swimming pool facilities.Ensure the highest level of customer service and satisfaction for guests at the resort and swimming pool. Manage and supervise staff, including hiring, training, and scheduling.Develop and implement operational policies and procedures to ensure smooth and efficient...

  • Operations Manager

    2 weeks ago

    Manila, National Capital Region, Philippines Outsource Broker Support Full time

    The Operations Manager will play a pivotal role in the companys operational functions. The ideal candidate will be responsible for ensuring smooth day-to-day operations, optimizing processes, and driving overall efficiency and success.ResponsibilitiesOversee day-to-day operations, ensuring efficient and effective workflow management across all real estate...

  • IT Director

    2 weeks ago

    Manila, National Capital Region, Philippines Global Process Manager Inc. Full time

    Management (Information & Communication Technology) Please apply through this link: About WristWrist is the world's leading ship and offshore supplier of marine provisions and stores with a market share of approximately 12%.With the launch of the digital marketplace, Source2Sea, Wrist is leading the digital transformation of the marine supply industry. All...

  • Business Excellence Specialist

    2 weeks ago

    Manila, National Capital Region, Philippines Gear Inc Full time

    Working Location: Either of our offices: Hanoi or Danang, Vietnam; Bangkok, Thailand; Bali or Surabaya, Indonesia; Kolkata, India and willing to travel for work;Job Description:Part of your role will also include managing a team to deliver a broad range of improvement activities. You will lead, motivate, develop, and manage the team's performance, building a...

  • Operations Manager

    2 weeks ago

    Manila, National Capital Region, Philippines Richdale Consultants Ltd Full time

    We are seeking a dynamic, versatile and experienced professional to fill a new role of Operations Manager. This unique position combines responsibilities from both client management and internal operations management, requiring a candidate with strong organisational and client relationship skills, attention to detail and who works well under pressure to...

  • Operations Manager

    2 weeks ago

    Manila, National Capital Region, Philippines iEminence Consulting Services Full time

    Management (Manufacturing, Transport & Logistics) Bachelor's degree in operations management, or related field.3 to 5 years of operations management or related quantitative-based business experience.Expertise in creating reports and presentations to influence business decisions.Proficiency in spreadsheets, financial tools, financial modeling, and...

  • Operations Manager

    22 hours ago

    Manila, National Capital Region, Philippines LEVIAT PHILIPPINES INC. Full time

    About usThe company is a global building materials company present in major Highrise and Infrastructure projects.Qualifications & experienceIdeally with mechanical engineering/ engineering background, tertiary qualification, with 3-5 years experience in a manufacturing environment. Ability to coach and train others in processes, procedures and complex...

  • Operations Manager

    2 weeks ago

    Manila, National Capital Region, Philippines Ubiquity Full time

    Management (Manufacturing, Transport & Logistics) Full time Add expected salary to your profile for insights Responsible for management of the unit and performance of all employeesManage the group and deliver the goals and metrics of eachServe as primary client and UGS contactOther responsibilities include operations management, team performance...

  • Operations Manager

    2 weeks ago

    Manila, National Capital Region, Philippines Monroe Consulting Group Full time

    Executive search firm, Monroe Consulting Group Philippines is recruiting on behalf of one of the exclusive distributors of concessionaire wines and liquors. Our respected client is looking for an Operations Manager. This role will be responsible for overseeing and managing day-to-day operations to ensure efficiency, quality, and customer satisfaction. Onsite...