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Operation Team Leader

3 months ago

Angeles City, Central Luzon, Philippines Profitmaster BPO, Inc. Full time

About Profitmaster

Profitmaster employees share a great working environment where every individual is valued for their contribution to their client and their team. Since 2014 we have been hiring only the very best people to work with us.

We would love you to join us. Be part of our team that only works day shifts and truly assists staff to have a work-life balance. At Profitmaster, you will earn the best salary and share in an impressive range of perks and benefits. Through our training and development programs, we want you to succeed and grow in your career and your life.

Why should you consider a career at Profitmaster?

  • Above-average salary and regular bonuses
  • Work-life balance in a happy, family-oriented workplace
  • Daily catered meal
  • Company-owned shuttles to avoid public transport
  • Day shift only, Monday to Friday
  • Career advancement in a global work environment
  • Continuing education and paid study leave

About the Role

Reporting directly to the Profitmaster Operations Manager and your primary responsibilities will include but not limited to:

Duties and Responsibilities:

  • Work closely with the operations manager to oversee daily business operations and performance
  • Supports operations manager and performs duties when the manager is absent or out of the office
  • Ensure that members of the operations team adhere to company rules and work ethics
  • Work to encourage team members, including communicating team goals and identifying areas for new training and development training.
  • Conduct regular performance evaluation and report directly to the operations manager
  • Communicate with teams about their performance as assigned by the operations manager
  • Develop and maintain a healthy and motivating work environment and atmosphere
  • Generates and shares comprehensive and detailed reports about team performance, mission-related objectives, and deadlines
  • Monitor team performance and report on metrics
  • Conducts team meetings to update members on best practices and continuing expectations
  • Discover training needs and provide a list of required training
  • Listen to team members' feedback and resolve any issues or conflicts
  • Delegate tasks and set project deadlines
  • Assists HR department with hiring processes and new team member training requirements.
  • Plan and organize team-building activities to coordinate with the HR department
  • Perform other duties as assigned

Skills and Qualifications:

  • Bachelor's degree In business management or related course
  • 2-3 years' work experience as a team leader or supervisor in a BPO company
  • Good communication, written and verbal; and leadership skills
  • Sense of ownership and pride in your performance and its impact on company's success
  • Proficiency in Microsoft Office especially Excel and data management software.
  • Detail-oriented with strong analytical and problem-solving skills.
  • Should be positive, driven, and confident individual to represent the company in a very professional way
  • Strong time management skills and able to work within set timeframes

Job Types: Full-time, Contract, Permanent

Job Type: Full-time

Benefits:

  • Company events
  • Health insurance
  • Life insurance
  • On-site parking
  • Promotion to permanent employee
  • Staff meals provided

Schedule:

  • 8 hour shift
  • Day shift

Supplemental pay types:

  • 13th month salary
  • Yearly bonus

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