Team Leader

2 weeks ago

Angeles City, Central Luzon, Philippines Top Job Search Business Services Co. Full time

So what does a Team Leader really do? Imagine yourself going to work with one thing on your

mind: to provide the best customer experience for your clients through your team. At the same

time, as you look at your tasks for the day, you must drive the performance of your Teammates

for them to continuously hit their goals. You must coach and manage them and act as a bridge

between your Teammates and the other departments.

As a Team Leader, you will:

● Manage day-to-day planning and operations of your team;

● Make sure that each of your Teammates delivers on his/her Service Level Agreements

(SLAs) and achieves his/her Key Performance Indicators (KPIs);

● Organize and handle the team and make sure everyone adheres to their schedules;

● Train and help in the development of your team by conducting team huddles and

coaching sessions;

● Evaluate the strengths and weaknesses of your Teammates;

● Offer solutions for your team's growth and development;

● Create reports of your team's performance and document feedback from your client;

● Manage issues that might arise, including HR-related ones;

● Think of solutions creatively; and

● Act as the liaison between the management and your team.

So, do you have what it takes to be a Team Leader?

Requirements:

● At least two (2) years of relevant Team Leader experience in an outsourcing or similar

company, managing a minimum of 10 teammates while working in a customer support

role;

● Excellent verbal and written communication skills;

● Above-average technical know-how;

● Previous experience working in phone, email, and live chat customer support roles;

● Familiarity with e-Commerce, ZenDesk, or any other CRM tools; and

● Flexibility and willingness to work on different shifts.

Join TaskUs, Business Intelligence's 2022 "Best Place to Work," and experience a workplace

that truly commits to being #PeopleFirst These Ridiculously Good perks and benefits* are

available for you

● Scholarship program for your children

● HMO benefits for you and up to 2 dependents after 2 weeks of employment

● Wellness programs

● Retirement savings program with company matching

● Tuition Fee and Professional Development Reimbursement program

On-site perks:

● World-class, Ridiculously Refreshing workspaces

● Gym and recreational areas

● Unlimited coffee

● Free healthy lunch

● Daycare for your kids while you're on shift

● Happy Hours, Time Outs, and other on-site events to enjoy

*Terms & Conditions apply

At TaskUs, we believe our employees always come first. Leaders are expected to put their line

of direct reports before themselves. Our #RidiculouslyGood culture is the reason why we have

been recognized as one of the best places to work globally by Glassdoor, among others. We

exist to make a positive impact on the best brands in the world, the people we connect with,

and on our global communities.

Job Types: Full-time, Permanent

Pay: From Php100,000.00 per month

Benefits:

  • Additional leave
  • Company Christmas gift
  • Company events
  • Health insurance
  • Life insurance
  • On-site parking
  • Paid training
  • Pay raise
  • Transportation service provided

Schedule:

  • 10 hour shift
  • 8 hour shift
  • Afternoon shift
  • Evening shift
  • Monday to Friday
  • Night shift
  • Rotational shift
  • Shift system
  • Weekends

Supplemental pay types:

  • 13th month salary
  • Anniversary bonus
  • Bonus pay
  • Commission pay
  • Overtime pay
  • Performance bonus
  • Quarterly bonus
  • Yearly bonus

Ability to commute/relocate:

  • Angeles City, Pampanga: Reliably commute or willing to relocate with an employer-provided relocation package (Preferred)

Application Question(s):

  • Are you willing to relocate?
  • What is your email address?
  • Do you have a Viber account?
  • Do you have Outbound sales experience as a Team Leader?

Experience:

  • Team Lead in OB sales: 1 year (Preferred)

#J-18808-Ljbffr

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