UK SSC Supervisor

2 weeks ago

Manila, National Capital Region, Philippines LexisNexis Risk Solutions Full time

The HR Shared Services Supervisor I plays a key role in overseeing the daily operations of the HR Shared Services team. This position involves supervising a team of HR Analysts, ensuring the efficient delivery of HR services, and maintaining a high level of customer satisfaction. The HR SSC Supervisor I will be responsible for managing various HR processes, addressing employee inquiries, and contributing to the continuous improvement of HR Shared Services operations.

Accountabilities:

  • Supervise and lead a team of HR Shared Services Analysts, ensuring adherence to policies and procedures, providing guidance, mentorship, support, and managing their performance.
  • Identifying opportunities to streamline and improve HR processes within the shared services center, such as optimizing workflows, reducing errors, and enhancing efficiency.
  • Providing training to new team members on HR processes, systems, and tools. Also, facilitating ongoing development opportunities for existing team members to enhance their skills and knowledge.
  • Monitoring the quality of service delivery within the HR Shared Services team, conducting regular audits to ensure accuracy and compliance with company policies and regulations.
  • Ensuring a high level of customer satisfaction by promptly addressing employee inquiries and concerns related to HR services, and fostering a culture of responsiveness and service excellence.
  • Overseeing the daily operations of the HR SSC to ensure efficient service delivery and adherence to established processes and procedures.
  • Generating reports and analyzing data related to HR transactions and service delivery metrics, identifying trends, and making recommendations for improvement.
  • Setting performance goals and expectations for team members, conducting performance evaluations, and providing feedback to support their professional development.
  • Collaborating with other HR teams, departments, and stakeholders to ensure alignment of HR initiatives and effective communication across the organization.
  • Ensuring compliance with relevant regulations, and company policies in all HR Shared Services activities, including data protection, privacy, and employment laws.
  • Addressing escalated issues and resolving complex HR-related inquiries or concerns in a timely and effective manner.
  • Maintaining accurate and up-to-date documentation of HR processes, procedures, and guidelines, ensuring accessibility for team members and compliance purposes.
  • Ensuring that the HR Shared Services team meets or exceeds established SLAs for response times, resolution times, and service quality.
  • Providing regular updates and reports to senior leadership on the performance and impact of HR Shared Services initiatives, highlighting key achievements, challenges, and opportunities for improvement.

Qualifications:

  • 1-3 years of experience as a supervisor/in HR/Operations or related roles.
  • Previous experience in HR Shared Services is advantageous.
  • Demonstrate leadership potential, including the ability to motivate, coach, and develop a team. Strong communication, interpersonal, and conflict resolution skills are also important.
  • Ability to prioritize tasks, manage time effectively, and handle multiple responsibilities simultaneously is crucial in a supervisory role.
  • Strong customer service orientation with the ability to address employee inquiries effectively.
  • Excellent verbal and written communication skills.
  • Ability to communicate complex HR information in a clear and concise manner.
  • Strong understanding of HR principles, practices, and regulations is essential. Should be familiar with HR processes such as employee onboarding, benefits administration, performance management
  • Experience in process improvement initiatives is a plus.
  • Proficiency in Microsoft Office applications.
  • Proactive problem-solving skills with the ability to address and resolve issues efficiently.
  • Ability to adapt to changes in HR policies, procedures, and systems.
  • Awareness of HR-related laws, regulations, and compliance standards.
  • Commitment to continuous learning and professional development in the HR field.
  • Can handle sensitive and confidential information and should demonstrate integrity and ethical behavior in all aspects of work.
  • Experience in managing projects is valuable.

LexisNexis, a division of RELX Group, is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: , or please contact

RELX is a global provider of information and analytics for professional and business customers across industries.

We help scientists make new discoveries, lawyers win cases, doctors save lives and insurance companies offer customers lower prices. We save taxpayers and consumers money by preventing fraud and help executives forge commercial relationships with their clients.

In short, we enable our customers to make better decisions, get better results and be more productive.

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