Quality Assurance Team Lead

2 weeks ago


Taguig, National Capital Region, Philippines iOPEX Technologies Philippines Inc. Full time

Learn and Inspire with iOPEX Technologies. Join us now

We are hiring for passionate and talented Quality Assurance Team Lead/Supervisor

Responsibilities:

  • Direct manage Quality Assurance staff and ensure employees follow the company's quality assurance protocol
  • Serve as point of contact for all QA related queries
  • Responsible for training and development of quality department employees to fulfill client expectations while managing cost.
  • Responsible for confirming and managing compliance with client auditing processes
  • Manages and oversees timely completion of deliverables as required by the Service Level Agreement
  • Partner with Operations and Training teams to provide quality-related information and assist in driving quality improvement initiatives which ensure consistent delivery of services to all clients.
  • Prepare reports, interact with Operations and support groups regarding quality improvement
  • Prepares quality documentation and reports by collecting, analyzing, and summarizing information and trends.
  • Handle stakeholder escalation to ensure satisfaction, and act as interface between team and management

Qualifications:

  • Should have at least 1 year of experience as Quality Assurance Team Lead on a BPO set up
  • Excellent communication and presentation skills
  • Knowledgeable in performance data management and analysis
  • Six Sigma experience/certification is preferred
  • Data analytics advance root cause analysis
  • Exceptional leadership skills and great eye for detail
  • Ability to teach and mentor
  • Must be willing to work on shifting schedules at Bonifacio Global City, Taguig City

What's in it for you?

Our people enjoy some amazing perks, check out a few below:

  • Competitive salary package
  • Exciting employee engagement activities
  • Learning sessions every week
  • Fast career growth
  • Free shuttle service
  • Accessible location
  • HMO
  • OT/Holiday pay
  • Leave credits
  • Leave conversions
  • Night differential
  • Uncapped annual appraisal
  • 2 days off

And most importantly, you'll be part of a growing company with dynamic and engaging team.

Interested? Here are ways to reach us:

  • Send a message to Yana)
  • Please make sure to complete this application form: |
  • Walk in and look for Yana - our office is located in SIX/NEO (previously Net Lima) 12th Floor 26th street 5th avenue BGC, Taguig
Summary of role requirements:
  • Flexible hours available
  • 1 year of relevant work experience required for this role
  • Working rights required for this role

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