Operations Manager

2 weeks ago


Iloilo City, Western Visayas, Philippines SAMLEX Global Services Full time
1. Manage daily freight forwarding activities, including coordination of shipments, import/export processes, and warehousing operations.

  • Proactively follow up with carriers/agents to ensure timely arrival of shipments.
  • Coordinate shipping instructions and communicate with customers to ensure smooth shipment handling.
  • Prepare shipping instructions and coordinate shipments with shipping lines.
  • Send arrival notices to customers, keeping them informed of shipment status.
  • Follow up with clients to address any queries or concerns they may have.
  • Ensure accuracy of invoices, bills of lading, shipping statements, and achievement of key performance indicators (KPIs).
  • Liaise with shippers/consignees, truckers, and customs clearance brokers to facilitate efficient operations.
  • Maintain strong relationships with agents worldwide to support global operations.
  • Identify and explore new business opportunities and potential markets.
  • Collaborate with the accounting department to handle invoicing and financial aspects of operations.
  • Foster and maintain positive relationships with shipping lines to optimize service levels.
  • Develop team members through training and performance management to maximize their potential.
  • Ensure cross-training for all positions is completed and documented to promote operational flexibility.
  • Maintain a customer-focused approach and promptly address inquiries and complaints using established guidelines.
  • Take ownership of customer complaints and queries, proactively following through to resolution.
  • Perform various customer service activities, including upselling, to enhance customer satisfaction and business growth.
  • Effect necessary communication and motivation to staff. Monitors individual performance via observation and review of various productivity metrics. Counsels and disciplines as necessary.

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