Senior Manager/Director of Freight Forwarding Business Process, Southeast Asia

2 weeks ago

Manila, National Capital Region, Philippines DP World Full time

The Senior Manager/Director of Freight Forwarding Business Process is responsible for managing the integration of acquired companies into DP World. You will play an important role in optimizing freight forwarding operations, ensuring compliance, and enhancing customer relationships. You will develop strategic plans, implement technology solutions, and drive continuous improvements.

Key Accountabilities

  • Effectively managing the Freight Forwarding company acquired by the cluster.
  • Identify, analyze, and improve existing business processes to increase efficiency and productivity.
  • Align acquired company's business processes with the overall strategic goals and objectives of DP World.
  • Work closely with Vice President of Freight Forwarding and Global Executive Vice President of Freight Forwarding and respective countries to ensure that process improvements support the company's long-term vision.
  • Collaborate with different departments and teams (Operations and Commercial teams to understand their processes and identify opportunities for improvement.
  • Identify and implement technology solutions that support and enhance business processes.
  • Ensure that technology is leveraged effectively to automate and optimize processes.
  • Lead and facilitate change management initiatives related to process improvements.
  • Communicate changes effectively to stakeholders and ensure smooth transitions.
  • Develop training programs for employees to ensure that they understand and follow optimized processes.
  • Provide ongoing support and education to teams on new processes and tools.
  • Identify and mitigate risks associated with business processes.
  • Implement controls and measures to ensure compliance with regulatory requirements and industry standards.
  • Continuously monitor the performance of business processes and gather feedback from stakeholders.
  • Use feedback to make iterative improvements and adjustments to processes as needed.
  • Ensure that business processes adhere to relevant regulations and compliance standards.
  • Establish and enforce governance mechanisms to maintain process integrity.

Qualifications, Skills and Experience

  • Bachelor's Degree in Business, Logistics, Freight Forwarding, Supply Chain Management, or a related field
  • Minimum 7-10 years of extensive experience in freight forwarding operations, including understanding of international trade regulations, customs procedures, documentation requirements, and industry best practices.
  • Prior experience in managing the post-integration of acquired companies into the existing organization will be a bonus.
  • Strong project management skills to oversee the integration process, set timelines, allocate resources, and ensure successful execution within defined parameters.
  • Proficiency in developing integration plans to align processes, systems, and operations between the acquiring company and the acquired company. This includes identifying synergies, streamlining operations, and optimizing resources.
  • Excellent communication skills, both verbal and written, with the ability to effectively interact with internal teams, external partners, and customers.
  • Strong adaptability to work in a fast-paced and dynamic environment, managing multiple priorities and timelines.

Please note: The job title is being used for the purpose of Talent Attraction and job advertisement.

Equal Employment Opportunity (EEO)

DP World is committed to the principles of Equal Employment Opportunity (EEO). We strongly believe that employing a diverse workforce is central to our success and we make recruiting decisions based on your experience and skills. We welcome applications from all members of society irrespective of age, gender, disability, race, religion or belief.

By submitting your resume and application information, you authorize DP World to transmit and store your information in the world-wide recruitment database, and to circulate that information as necessary for the purpose of evaluating your qualification for this or other job vacancies.

About DP World

Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world's trade flow better, changing what's possible for the customers and communities we serve globally.

With a dedicated, diverse and professional team of more than 106,500 employees from 158 nationalities, spanning 73 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that's fit for the future. In Asia Pacific, DP World employs more than 7,000 people, and has ports and terminals in 18 locations.

We're rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.

What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we're at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimising disruptions from the factory floor to the customer's door.

WE MAKE TRADE FLOW

TO CHANGE WHAT'S POSSIBLE FOR EVERYONE.


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