2021 Division Manager

2 weeks ago


Cebu City, Central Visayas, Philippines MedSpecialized, Inc. Full time

Cebu City (Currently having a Temp WFH setup. We will return to the office once things are back to normal)

Opportunity Expired

The Division Manager oversees the account's activities and is in contact with the account's clients.

  • Review direct reports throughout the day to ensure they are interacting with the required number of clients and their direct reports.
  • Enforce usage of HubSpot for activities and communication via daily tasks, notes, calls, and meetings.
  • End of Day company report is updated.
  • Ensure that SVMAs and Trainers are properly preparing and managing their direct reports.
  • Attend all quarterly and client complaint calls to help retain happy clients and resolve troubled clients.
  • Ensure that all clients are properly billed the exact amount of hours for each pay period.
  • Ensure each client submits monthly satisfaction surveys of our abilities and works with marketing on how to use this information for growth purposes.
  • Team meeting every Monday with the team on appropriate deadlines, success, and areas of improvement.
  • End of Week Report to Co-CEO stating which projects have been completed, which are still pending, any administrative sanctions, promotions, or new credentialing of employees that were achieved.

Requirements:

  • College Graduate of any course
  • Strong communication skills, both verbal and written
  • Has previous experience in Healthcare BPO Operations Management
  • With a background in Healthcare Accounts
  • Knowledgeable in Client and Portfolio Management
  • Strong organizational skills
  • Strong research and strategic analysis skills
  • Computer literacy (knowledge in Google sheets and MS is a plus)
  • Resides in or is willing to relocate to Cebu City
Hiring criteria

You should have or be completing the following to apply for this opportunity.

The opportunity is available to applicants in any of the following categories.

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