Senior Service Engineer
4 weeks ago
The Senior Service Engineer provides timely and proper technical service support to Rieckermann Philippines customers that focuses on meat processing equipment. This includes installations, reinstallations, troubleshooting, commissioning, and preventive maintenance for complex and conventional machines.
JOB DUTIES
Technical Service: Provide installation, maintenance and repair of industrial equipment (meat processing) and solutions for customers
Installation of variety of meat processing equipment including smoke houses, thawing machines, grinding machines, cutting machines, slicing machines, injectors, bandsaws, etc.Preventive maintenancePerform emergency service at the customer’s site, if needed Troubleshoot via phone, email or in personEmail communication with machine manufactures for troubleshooting support and technical clarificationsAttend meetings with regards to installations, service matters, technical solutions, and administrative matters of the companyCooperate and coordinate with team members and other departments to offer solutions that fulfill the customer’s needs
Reporting: Ensure accurate reporting concerning operations and services
Provide customer with service/installation reportsSubmit service reports and job cards/time sheets to manager Gather and report information at customer site regarding process and quality concerns, to create new business opportunities
Spare Parts: Recommend spare parts to customers
Provide information and help customer to upgrade/retrofit their machine (spare parts recommendation)Cost-conscious and sensitive handling of spare parts and work equipment
Customer Relationship: Develop, establish and maintain long-term, positive relationships with customers
Train customers to operate/maintain machineProvide excellent service to customers by giving undivided attention and focus on meeting their needsAnticipate questions, concerns, and future issues and provide solutions, which will consistently result in repeated business and word of mouth referrals and increased quality of service providingFind solutions to customer problems and complaints to maximize satisfaction
Mentoring: Mentor service engineers by providing hands-on training in machinery operations, troubleshooting, and best practices
Guiding service engineers through complex installations and repairs, ensuring skill developmentProviding regular feedback on performance and offering support to improve their technical skillsEncouraging leadership development and promoting teamwork within the department
JOB REQUIREMENT
10 years and above experience in Meat Processing industriesBachelor’s degree in Mechatronics or Mechanical/Electrical EngineeringExcellent interpersonal and communication skillsGoal-oriented, dynamic and high sense of responsibilityAble to work well under pressureAble to work self-reliantlyTeam and disciplined working spiritsEffective planning, analytical and implementation skillsProficiency in MS Office Applications Excellent written and verbal English skillsReadiness to travel frequently and on short notice
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