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Junior IT Desktop Support Engineer

2 months ago

Metro Manila, Philippines D&V Philippines Outsourcing, Inc. Full time

Job Title: Junior IT Desktop Support Engineer

Work Setup & Schedule:

Office-based (Initial work schedule will be 8AM to 5PM; Shifting schedule, must be amenable with 24x5 work setup)

What you’ll be doing:

User Support: Responding to user inquiries, troubleshooting problems, and providing solutions for desktop hardware and software issues.Installation and Configuration: Assisting in the installation, configuration, and maintenance of company laptops and software components. This may include setting up new laptops, installing operating systems, configuring network settings, and installing necessary applications.Software Support: Assisting users with software-related problems, including troubleshooting software errors, providing guidance on software usage, and installing or updating software applications.Troubleshooting and Problem Solving: Analyzing and diagnosing technical problems, investigating root causes, and implementing appropriate solutions.User Training and Documentation: Conducting training sessions for end-users on basic desktop software and hardware usage, best practices, and security measures. Documenting technical procedures, troubleshooting guides, and frequently asked questions (FAQs) to create a knowledge base for future reference.

What will make you a great fit:

Graduate of BSIT, Computer Science, Computer EngineeringFresh graduates are welcome to apply.Must have strong knowledge in Networking and Microsoft Products.Willing to work in night shift if necessary (rotating schedule)Ability to perform remote troubleshooting and provide clear instructions.Excellent problem-solving and multitasking skillsCustomer-oriented attitudeKnowledgeable in Microsoft Azure and Cisco is a plus.Preferably living around Metro Manila.

What D&V Philippines can offer you:
D&V Philippines is a place where you can build and grow your career because we invest in your training and development. You’ll be a key player in our mission to deliver high-quality, cost-effective finance and accounting services for CFOs and professional services firms in Australia, Asia-Pacific, Europe, the United States, and the United Kingdom.

You’ll also get to enjoy these perks on top of the essential employee benefits:

Competitive salary with non-taxable allowancesHealth and wellness benefitsVacation and sick leave creditsYearly company and employee performance bonusesFree meal during office daysParent-friendly officeTraining and certificationsCPD Training Assistance and PRC license renewal reimbursementYear-round employee engagement activities