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Account Manager
2 months ago
Account Manager for Awesome CX by Transcom- Davao City
Awesome CX by Transcom is looking for talented individuals like you to join our awesome team Be an Account Manager for our Awesome CX by Transcom Davao site. This role focus on providing excellent customer service to accounts, as well as represent client needs and goals within the organization to ensure quality. Builds relationships with clients to encourage new and repeat business opportunities.
Join our Awesome CX by Transcom Family as an Account Manager
Specific duties include but not limited to the following tasks:
Serve as the lead point of contact for all customer account management matters.Develop new business with existing clients and/or identify areas of improvement to meet sales quotas; Identifies opportunities to grow business with existing clients.Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)Collecting and analyzing data to learn more about consumer behavior.Prepare reports on account status.Assist with challenging client requests or issue escalations as needed.Ensure the timely and successful delivery of solutions according to customer and/or client needs and objectives.Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.Maintaining updated knowledge of company products and services.Enhance department and organization's reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis.Resolving complaints and preventing additional issues by improving processes.Motivate team leaders and team members.Recognize high performance and reward accomplishments for team leaders and team members.Suggest and organize account team building activities.Coordinate with HR Department in relation of team leaders & members’ leave application forms, incident reports, coaching logs, Overtime Trackers, and other internal documentation.Communicate internal concerns to the GSDs, Director of Leadership/ Operations Manager and HR DepartmentAttends leadership meetings and Focus Group Discussion set by the Management.Perform other tasks that will be assigned to, from time to time.
To be successful in this role you must…
Minimum of 2 years of experience in account management/operations management. customer success, or client-facing roles within a BPO or call center environment.Directly managed and supervised team leaders of a campaign/sExperience in chat or email management campaignsExcellent verbal and written communication skills, with the ability to present to senior leadership and clients effectively.Good critical thinking and problem-solving skills.
What Life at Awesome CX by Transcom is like
Awesome CX by Transcom inclusive culture is rooted in wellness & fun. Culture doesn’t equal perks We've got great amenities, suited to every need. You’ll be hard pressed to find a company that doesn’t say they have great culture, so what makes us different?
Wellness:
At Awesome CX by Transcom, we want to take care of our greatest assets, our people We are sure to prioritize the whole person, not just their professional life, but their personal one as well. Knowing that happy and healthy employees make top performers.
The health and well-being for all Awesome CX by Transcom team members is, and will remain, our greatest priority. Accessibility to health care means an onsite care center, STD testing, as well as insurance equality for everyone to ensure that every person has peace of mind.
One of our core values is “good vibes”. We like to think that we provide an awesome environment to support as many good days as possible. However, on the inevitable, yet occasional bad days, we offer resources such as an in-house psychologist, mental health courses, as well as a dance and yoga studio to help give our team a boost.
Free daycare facilities give our teams one less thing to worry about while at work. By providing a safe place for kids to learn, play, and grow, Awesome CX by Transcom helps the parents on our teams focus on their work knowing their kids are well taken care of.
True to our value of “Keeping It Real” we encourage our team members to come as they are and be their authentic selves at work. We celebrate each other’s differences, whether that is by honoring a cultural holiday or celebrating Pride month
Career Development - At Awesome CX by Transcom, we look to support our customer experience specialists just as much as they are committed to supporting your customers. A vast variety of training and education give our agents the tools they need to thrive and succeed.
Awesome Cares - community involvement and charitable contributions The importance of giving back to our community is embedded in our DNA, which is why one of our values is “Do the right thing”. We take responsibility for the impact we can make on our brands, our people, and our planet.
Fun:
At Awesome CX by Transcom we work hard, we play harder After all, what’s life without a little fun? We believe that a culture that creates long lasting happiness is a culture that delivers client results. Our in-office amenities and team building excursions contribute to Awesome CX by Transcom’s cool-ture.
Work doesn’t have to be boring… We bring the fun to the workplace…
Life size chess boardPutting greenWaterfallsDance and yoga studioPingpong tablesCafesCollaborative WorkspacesDog friendlyOur teams are more like family. That’s in large part due to our team building events and off site excursions. From fun happy hours after work, to amazing sightseeing trips, there’s so much we have to offer to bond our team together.
Year end party - honestly, we can’t even explain it. You’d have to see it to believe it. This is an unforgettable time of year for our teams to get together and celebrate their accomplishments.
Dog friendly office spaces. Our workspaces are so fun your furry friends will even want to join, and they’re welcome. Just think about it - bring your dog to work every day, everyday
Our dedication to ensuring employee happiness goes above and beyond. And by that, we mean that we have a whole happiness team whose job is to bring joy into the office. From celebrating team members’ birthdays, to recognizing amazing accomplishments, the happiness team is there to put a smile on everyone's face
