Healthcare Process Trainer
3 days ago
Classroom Management
o Conducts new hire interview and provide feedback to operations
o Conducts classroom process training/up-training/cross-skilling for new hires/tenured/transfer employees of the specific process
o Provides clinical capability development trainings to Operations frontline staff to meet operational requirements (i.e. Clinical Preprocess Training for USRN trainers)
Modules/Up-training/Initiatives
o Develop and implement an effective system for process updates as and when required by the process/clients
o Update Training curriculum on an ongoing basis with the help of Content Development Team
Individual Development (Production, QA Score)
o Contribute to production either through processing bills or cases, or taking inbound calls, in the absence of a training batch/requirement
Other Functions:
o Create training dashboard and attend in weekly/monthly business review
o Partake during client visits
o Support processes in migration phase
o Steps up for the process in the absence of the Assistant Manager
Qualifications:
Must be a PHRN and/or USRNExperienced process trainer from a BPO/Healthcare vertical accountAbove average presentation skillsMust be open to shifting schedule (but predominantly on Mid shift), Hybrid work arrangement
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