Order Management Specialist

5 days ago


Metro Manila, Philippines KMC Solutions Full time

Order Management Specialist

Order Management Specialist to help us build and scale the team. This team is responsible for reviewing opportunity/quote details with Salesforce CPQ to ensure orders meet company booking policies and revenue guidelines. The ideal candidate will be a key member within a diverse and inclusive Revenue Operations organization who carries a passion to drive operational efficiencies and is constantly looking for ways to improve and accelerate the quote-to-cash cycle.

Responsibilities

● Provide world-class support and guidance to the Sales team by responding to daily inquiries related to bookings.
● Serve as an Order Management subject matter expert to various business partners in Finance, Sales, Professional Services, Deals Desk, Sales Operations, and Business Systems. 
● Process opportunities and maintain data accuracy in Salesforce by reviewing order forms, master agreements, SOWs, purchase orders for accuracy and completeness in accordance with company and revenue policies. 
● Assist with monthly reconciliation reports of sales orders. 
● Assist in projects on process improvements, system optimization, and production bugs. 
● Be hands on with operational activities that achieve tactical and strategic objectives.

Qualifications
● Bachelor’s degree in business administration or accounting, or related field. 
● 3+ years of experience in Order Management / Operations, preferably within a high-growth SaaS company or software industry. 
● Understanding of the sales cycle and basic knowledge of software revenue recognition principles including ASC 606 is a plus. 
● Must have experience with Salesforce, CPQ, and Netsuite. 
● Intermediate knowledge of Excel (pivot tables, vlookups, etc) preferred. 
● Ability to work independently and move fast, adapt, and thrive in a dynamic and fast changing environment. 
● Strong interpersonal skills and experience collaborating successfully with diverse cross-functional teams. 
● Team player attitude to assist with quarter end close activities during tight deadlines.



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