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SCommerce - Dispute Analyst

3 months ago

Metro Manila, Philippines Shopee Philippines Inc. Full time

The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.

Job Description:

  • Assist in managing FBS disputes on behalf of sellers on time.
  • Validate appropriate data from the system, analyze proof, and collect evidence to ensure a proper course of action is being pursued.
  • Ensure accurate and appropriate responses to disputes.
  • Assist in RO Creation
  • Assisting OSG concerns via IHT and tracker.
  • Escalations via email across SBS shops and other stakeholders
  • To consolidate all switching orders with the corresponding SKU for reconciliation purposes

    Requirements:

    • At least college level (undergraduate/graduate)
    • Strong computer skills required
    • Proficiency in MS Office and Google Docs preferred
    • Experience in disputes or payments industry is preferred
    • Good communication skills
    • Detail-oriented and results-driven
    • Ability to resolve conflict
    • Ability to analyze information, think through difficult problems, and make critical decisions based on limited information