Order To Cash Analyst

3 days ago


Manila, National Capital Region, Philippines Genesys Cloud Services Cayman Ltd. - Philippine Branch Full time

Order To Cash Analyst Job Description

Manage customer billing for Genesys, reviewing orders and ensuring timely invoicing and collection. Monitor and improve OTC performance, ensuring accurate processing and invoicing of orders.

Key Responsibilities:

* Review order information, such as Purchase Orders, to ensure invoices are created, delivered, and collected on time.

* Monitor and improve OTC performance standards, streamlining processes and enhancing efficiency.

* Collaborate with Sales, Operations, Finance, and other teams to resolve OTC-related issues and optimize workflows.

* Develop and maintain OTC work instructions and metrics to measure process effectiveness.

* Ensure timely and accurate processing of customer orders, invoices, and payments, maintaining compliance with company policies and regulatory requirements.

* Investigate and resolve discrepancies or disputes related to orders, invoices, and payments to minimize revenue leakage and ensure customer satisfaction.

* Support OTC-related projects and system implementations to drive operational excellence and scalability.

* Handle customer correspondence related to order processing or invoicing issues.

* Maintain customer master data and update internal systems as needed.

* Support the FSSC framework through active participation in initiatives, projects, and events.

Qualifications:

* Bachelor's degree in Business Administration, Finance, or related field.

* 3+ years of experience in Order to Cash (OTC) functions.

* Strong understanding of order processing, billing, invoicing, and collections processes.

* Strong computer literacy and proficiency in ERP systems, such as Salesforce, NetSuite, Esker, and Workday, and MS Office suite.

* Excellent analytical, problem-solving, and communication skills.

* Previous experience working across geographies an advantage.

* Strong desire to meet or exceed targets and deliver within deadlines.

* Excellent communication skills and ability to work effectively with both internal and external customers and strong English language skills (written and spoken).

* Strong organizational and priority skills.

* High degree of accuracy and reliability in data processing and financial analysis.

* Willingness to take on additional projects or workload from time to time.

* Mature and professional approach to work, ensuring confidentiality of data and confidence of other employees.

* Ability to work and deliver within tight deadlines and willingness to work longer than standard hours when required.

* Ability to work effectively with both internal and external customers.



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