Head of Operational Excellence

1 month ago


Metro Manila, Philippines Private Advertiser Full time

About the role

As the Head of Operational Excellence , you will play a crucial role in driving operational excellence and continuous improvement across the company's operations. This full-time position will see you leading initiatives to optimize processes, enhance efficiency, and ensure the seamless delivery of services to our customers with the lowest cost to serve.

What you'll be doing

Define, create and implement new or additional business for all customersLead and develop strategic direction for customer service, enhancing digitization and automation journey.Establish and evaluate the success criteria for the project based on customer outcome and benefits. Adjust solution and timelines as needed for the sake of customer value and process simplificationCommunicate and take the lead role in identifying gaps in process areas and work with all stakeholders to resolve the gaps.Collaborate with product teams to design and define the operability of new products and take part in new product development.Perform deep dive in the process and come up with process improvement through innovation and automationsMeet deadlines in a fast-paced work environment driven by complex systems and processes.Collaborate effectively across functions to deliver the seamless processes both at upstream and downstreamCollaborate with Finance Business Partner to control the business profitability across products.Plan, define and implement operational standards, policies and performance metrics covering customer experience and productivity.Govern the process to ensure it meets required quality and compliance standards.Set up and coordinate documentation and knowledge sharing portals for user guides and information that users can use.
 

What we're looking for

Extensive experience (10+ years) in a leadership role within the transportation, or logistics industryProven track record in driving operational excellence and implementing continuous improvement initiatives Proficiency in lean manufacturing principles, Six Sigma, and other process improvement methodologiesStrong analytical and problem-solving skills with the ability to translate data into actionable insightsExcellent communication and stakeholder management skills to collaborate effectively across the organizationAdaptability and the ability to thrive in a fast-paced, dynamic environmentA degree in Engineering, Operations Management, or a related field is preferred

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