Application Operations Engineer

4 weeks ago

Taguig City, Philippines DXC Technology Full time

Job Description:

Profile

  • Degree in Computer Science or equivalent courses.
  • Has knowledge or understanding of IT Operations, infrastructure services support (UNIX or Windows), operations monitoring and end user support.
  • Graduate of IT Course or related Courses.
  • ITILv3 or V4 certified
  • Has minimum of 3 years experience managing the Applications and leading a team
  • Has over 3 years experience supporting application Technologies such as Weblogic, JBOSS, CaaS, Feedhub, Informatica, Autosys, Feedhub, CyberArk, ServiceNow or its equivalent

Responsibilities

  • Technical Lead of a Team in charge of Administration of Incidents or Requests related to Feedhub and Informatica Applications
  • Technical Lead of a Team in charge of Weblogic, JBOSS and CaaS, Tectia and Layer7 administration, configuration, deployment and security check and verification
  • Technical Lead of a Team who is has Knowledge of Autosys Basic Commands, View of Output Logs, Error Logs and Scripts
  • Technical Lead of a Team in charge of Filetransfers via Feedhub management, administration of IDs and SSH Keys
  • Technical Lead of a Team who has knowledge on UNIX Basic Fundamentals such as logging in, deploument, logs and nodes management
  • Technical Lead of a Team in charge of Informatica session and workflow logs management. Informatica administration via Autosys
  • Technical Lead of a Team in charge of Certificate Renewal on Non-Production from CSR Creation, issuance of signed certificate, coordination, review and validation, importing of certificate to validation of functionality
  • Technical Lead of a Team in charge of Functional ID management through CyberArk
  • Technical Lead of a Team in charge of ServiceNow Monitoring, Incident and Change management
  • Accountable in Documentation and Reporting, Incident, Problem, Change, and Availability Management
  • Accountable in Staffing and Scheduling
  • Responsibile in addressing complaints and escalations coming directly from the client
  • Accountable in Driving team Utilization, Billability and Time-Tracking Compliance
  • Works closely with Account Delivery Managers in driving Service Improvement or Continuous Improvement and High Quality Customer Satisfaction or Net Promoters Score

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