Operations Engineer
4 weeks ago
Job Family Group:Tech
Job Family:IT Engineering
Job Purpose
Delivers and maintains IT applications and services in order to realize the organization's strategy in the field of informationtechnology.
RESPONSIBILITIES
BEHAVIORAL COMPETENCIES
Balances Stakeholders - Anticipates and balances the needs of multiple stakeholders. For example, ensures that own efforts meet the needs and requirements of internal and external stakeholders. Works to identify all relevant issues and satisfy the interests of multiple stakeholders during the decision-making process. (Level 5)Business Insight - Applies knowledge of business and the marketplace to advance the organization's goals. For example, has a sophisticated grasp of business drivers, finds new ways to increase own contribution. Stays attuned to business and industry changes, ensures own activities remain aligned to key objectives. (Level 5)Collaborates - Builds partnerships and works collaboratively with others to meet shared objectives. For example, encourages coworkers and external partners to work together as a team, and makes sure they get credit for doing so.Encourages people to share their honest views, responds in a non-defensive way when they do. (Level 5)Instills Trust - Gains the confidence and trust of others through honesty, integrity, and authenticity. For example, models honesty and authenticity and encourages others to be up front with one another. Demonstrates reliabilityand places a strong emphasis on the team meeting its commitments. Fairly represents others' positions. (Level 5)Manages Complexity - Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. For example, asks questions to encourage others to think differently and enrich their analyses ofcomplex situations. Accurately defines the key elements of complex, ambiguous situations. (Level 5)Nimble Learning - Learns through experimentation when tackling new problems, using both successes and failures as learning fodder. For example, experiments to find the best possible solution and gains insight from test cases. Makesuse of new concepts and principles when addressing problems. Learns from mistakes to avoid repeating them. (Level 5)Organizational Savvy - Maneuvers comfortably through complex policy, process, and people-related organizational dynamics. For example, has a firm grasp on organizational culture and politics; connects with key stakeholders and knowswhen to bring something to their attention. (Level 5)Self-Development - Actively seeks new ways to grow and be challenged using both formal and informal development channels. For example, shows commitment to own leadership development and encourages others to expand their expertise and skills; uses stretch opportunities to broaden capabilities aligned with organizational needs. (Level 5)Situational Adaptability - Adapts approach and demeanor in real time to match the shifting demands of different situations. For example, serves as an example of adaptability and provides guidance and support to help others adapt to new situations. Considers the needs of clients, constituents, and the organization; shifts priorities appropriately. (Level 5)
TECHNICAL COMPETENCIES
Adaptive Mindset - Works at an advanced level to shift into and out of a mental mindsets associated with assessing the facts and circumstances of the current situation and/or environment and making the appropriate/innovativeadjustments to thinking and work habits to thrive in any scenario. Typically works independently and provides guidance. (Level 4)Analyze Current State/AS-IS State - Works at an advanced level to understand business context, needs, rules, and architecture, as well as organizational structure, cultures, capabilities, and processes to document the current state of processes and the business.Typically works independently and provides guidance. (Level 4)Capacity Management -Makes recommendations about provisioning at midterm (capacity plans) and ensures system capacity meets current and future requirements in a cost effective manner. (Level 4)Cyber Security - Understands the principles of cyber security. Has advanced level of experience in the application of cyber security policies security policies (technical standards and procedures) to the organisation. Knows when toseek advice from the organisation's cyber security experts. (Level 4)Data Collection and Analysis - Works without supervision and provides technical guidance when required on analyzing data trends for use in reports to help guide decision making. (Level 4)Data Preparation and Exploration - Prepares data from complex applications and messy data sources, actively builds solutions for others to use. Takes responsibility to build solutions for any identified errors, educates and shares fixes with others. (Level 4)Define Future State/TO-BE State - Works at an advanced level to envision and document the future state of processes and products by identifying the solution scope, potential value of the future state, and the changes to the process, products, organization infrastructure, capabilities, and technology necessary to achieve the desired future state.Typically works independently and provides guidance. (Level 4)Networking - Is recognized as specialist in more than one specific technique. Knows how to troubleshoot every issue. Is able to design and implement the majority of the networking setups. Is able to translate business requirements totechnical solutions. (Level 4)Policy and procedures - Uses comprehensive knowledge and skills to work independently while providing guidance and training to others on developing, monitoring, interpreting and understanding policies and procedures, while making sure they match organizational strategies and objectives. (Level 4)Polyglotism - Acknowledges that there are different programming paradigms. Is able to be productive in a new language within weeks. (Level 4)Storage - Is being recognized as specialist in more than one specific technique. Learns from experiences what to expect in certain situations and how to modify plans. Also understands situations as whole parts and is able totranslate business requirements to technical solutions. (Level 4)Tech: Engineer: Coding (code quality) - Optimises, challenges and follows the coding and documentation standards and takes ownership of features by specifying, designing and writing code and documentation. Continues to partner with and performs code reviews for peers and others. (Level 4)Tech: Engineer: Cont. Integration and Delivery - Has an extensive understanding of the concepts of continuous delivery. Helps colleagues design and set up their continuous delivery pipeline. Knows what it means to run such a pipeline from a resource perspective. (Level 4)Tech: Engineer: Database and Middleware - Knows all the inner workings of at least one database product and is intuitively able to advise which database technology/paradigm to use. Is able to operate, design and tune complex database setups. Strives to reduce downtime during migrations and upgrades. Provides expertise, gives advice and analytical support in order to ensure appropriate usage of middleware technologies that he/she masters. (Level 4)Tech: Engineer: Design and Design for Failure - Designs the feature based on existing design patterns while understanding his/her environment and allowing his/her dependencies to fail. Challenges the existing design patterns. (Level 4)Tech: Engineer: Functional Knowledge - Is able to fully understand the bank's business process in the various domains and to design related stories. Is able to actively detect flaws and suggests optimizations. Is a sparring partner to PO and stakeholders. Is able to define features and suggests fitting IT solutions to overarching business challenges (e.g .migration strategy, booking model changes). (Level 4)Tech: Engineer: Monitoring and Alerting - Is able to correlate data. Is open minded and is always on the lookout for better solutions. (Level 4)Tech: Engineer: Performance Testing and Tuning - Understands the performance tuning parameters of the entire stack of the solution. Introduces new performance tactics applied by others. (Level 4)Tech: Engineer: Security and IT Risk - Knows how to solve complex security challenges by considering defences that prevent or mitigate attacks, including but not limited to advanced testing, security protocols and program analysis techniques. Demonstrates a “security by design" mentality, considering techniques that can be used to strengthen the security of software systems. Applies “defense in depth” to ensure that multiple layers of (Level 4)Tech: Engineer: Testing - Optimises and challenges the (end-to-end) testing strategy by prioritising the tests. Reviews tests of his/her peers (novice, advanced and competent engineers. (Level 4)
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