Operations Engineer

1 month ago

Makati City, National Capital Region, Philippines ING Full time

Operations Engineer

Your role & work environment:

  • We are seeking an Operations Engineer to join one of the ING Sophis squads in charge of delivering, integrating, and maintaining custom solutions for Finastra's Financial Markets Sophis package. Sophis is a Windows and Oracle based application utilized for trading, operations, and risk management of equity and commodity derivative products.
  • You will be located in Manila, collaborating with a versatile squad in Brussels, Belgium, comprised of both Dev and Ops Engineers. Your primary responsibility will involve application support for Sophis and in-house processes developed by the ING Sophis team. Additionally, you will be the initial point of contact for end-users in case of any functional or technical issues. Your support duties will encompass ITIL service management facets like incident, problem, and change management.
  • In times of low activity, you will use the agile methodology to handle project-based backlog stories based on priorities set by our product owners (PO).
  • Moreover, you will function as a reliability engineer, enabling others to efficiently maintain the application. Your contributions will aid in developing, testing, deploying, maintaining, and actively monitoring all Sophis processes. You will provide feedback to enhance the stability, performance, and recoverability of Sophis components.

Your key responsibilities:

  • Application support: Undertaking shifts covering Brussels out-of-office hours, troubleshooting alerts to ensure timely process completion within SLA using best ITIL practices.
  • End-user support: Directly assisting internal end-users with their service requests.
  • Governance: Maintaining SOx and GDPR compliance for the critical application, actively participating in change and release management.
  • Automation: Focusing on automation, collaborating with the Sophis Platform squad to achieve full continuous delivery. Implementing good scripting practices for automating IT Ops tasks using modern tools.

Skillset:

  • Bachelor or Master degree in computer science or related with a strong IT background.
  • Extensive application support experience (5+ years) preferably in the banking sector.
  • Proficiency in ITIL and SQL programming.
  • Familiarity with Windows platform and applications.
  • Experience in scripting languages like PowerShell, Bash, VBA, Python.
  • Previous exposure to Finastra's Sophis is advantageous.
  • Comfortable with Scrum or Agile methodologies.
  • Knowledge of continuous delivery tools such as Azure DevOps.
  • Excellent English verbal and written communication skills.

We are looking for an enthusiastic team player who thrives on challenges and is proactive in finding creative solutions. Someone who embraces a collaborative approach, listens to others, and contributes to achieving common objectives. If you are someone who enjoys challenging the norm and proposing innovative problem-solving ideas, you are exactly what we are looking for.
You will need to:

  • Adopt a pragmatic and team-oriented mindset.
  • Take complete ownership of building and managing the platform.
  • Actively engage in task planning and estimation.
  • Maintain continuous dialogue with your team to align on business objectives and deliver relevant solutions.

We redefine banking. What about you?
There has never been a more interesting time to work at ING. We're on a journey that's centered around our customers, powered by technology and driven by smart, determined people. Our customers feel our people are empowering them to stay a step ahead in life and in business. We're proud of that

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