Customer Service Coordinator

2 months ago

Metro Manila, Philippines Satellite Office Full time

CUSTOMER CARE OFFICER

Work for our global clients and immerse in our rich and diverse company culture where you can thrive, grow and just be aweSOme Apply now and discover the Satellite Office Candidate Experience – recognized as one of BEST among BPO companies worldwide.

 

WHAT IS A CUSTOMER CARE OFFICER?

Answering emails and Live Chat queries from external customers regarding online orders, loyalty questions or general/ miscellaneous customer queries or feedback in a reasonable timeframe.Ensuring shift KPI’s are met in line with business expectations Responding to emails from stores, Area Managers and other internal customers in a timely manner.Investigating and tracking online customer orders and refunding orders where necessary. Managing customer loyalty accounts.Communicating with key stake holders to get the best resolution/ answer for the customer.Providing a high level of support to both external customers and internal support departments.

Key Relationships


Internal

All internal support departmentsStore Managers & Team MembersClinic Team MembersRetail & Vet Area ManagersService Desk IT 

WHAT ARE WE LOOKING FOR?

1-2 years' experience in a customer service representative or call centre roleProven experience providing strong customer service Excellent communication skills, both written and verbal Good problem-solving skillsFamiliar with Microsoft Office, particularly Outlook, Word and ExcelFamiliar with Magento Familiar with or have used Zendesk - priority Confidence in dealing with high volume of inbound email and chat enquiries Experience in Order Managemen online retail experience Someone who loves pets/passionate in taking care of animals 

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