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Customer Service Coordinator

3 months ago

Manila, National Capital Region, Philippines Satellite Office Full time

CUSTOMER SERVICE COORDINATOR

Work for our global clients and immerse in our rich and diverse company culture where you can thrive, grow and just be aweSOme Apply now and discover the Satellite Office Candidate Experience – recognized as one of BEST among BPO companies worldwide.

WHAT IS A CUSTOMER SERVICE COORDINATOR?

Our awesome client, a leading pet care company based in Australia is looking for a CUSTOMER SERVICE COORDINATOR to join their team

This role is vital to the business and our customers. The role requires an individual that has a passion for providing exceptional customer service while operating in a high paced environment.

WHAT WILL BE YOUR MAIN RESPONSIBILITIES?

Key Accountabilities/Responsibilities
The responsibilities include the following:

Answering emails and Live Chat queries from external customers regarding online orders, loyalty questions or general/ miscellaneous customer queries or feedback in a reasonable timeframe.Ensuring shift KPI's are met in line with business expectations Responding to emails from stores, Area Managers and other internal customers in a timely manner.Investigating and tracking online customer orders and refunding orders where necessary. Managing customer loyalty accounts.Communicating with key stake holders to get the best resolution/ answer for the customer.Providing a high level of support to both external customers and internal support departments.Key Relationships


Internal

All internal support departmentsStore Managers & Team MembersClinic Team MembersRetail & Vet Area ManagersService Desk IT External CustomersSkills and Experience RequiredOne to two years' experience in a customer service representative or call centre roleProven experience providing strong customer service Passionate about finding solutions for customersExcellent communication skills, both written and verbal Good problem-solving skillsFamiliar with Microsoft Office, particularly Outlook, Word and ExcelFamiliar with Magento Familiar with or have used ZendeskConfidence in dealing with high volume of inbound email and chat enquiries