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Customer service Executive

3 months ago

Metro Manila, Philippines Infinx Health Philippines INC Full time

Job Description 

Billing inquiries: Patients may call to inquire about their bill, ask for clarification on charges, or request an itemized bill. 

Payment processing: Patients may call to make a payment, discuss payment options or payment plans, or set up automatic payments. 

Insurance coverage: Patients may call to inquire about their insurance coverage or request that a claim be submitted to their insurance company by confirming updated insurance. 

Claim denials or rejections: Patients may call to inquire about a claim that was denied or rejected by their insurance company and seek assistance in resolving the issue. 

 Patients may call to inquire about prior authorization requirements for a specific treatment or procedure. 

Patients may call to discuss overdue balances or outstanding bills and inquire about collection policies and procedures. 

Patients may call to inquire about a refund for overpayment or duplicate payment. 

Patients may call to request copies of their medical records. 

Patients may call to schedule follow-up appointments. 

Insurance inquiries: Patients may call to ask questions about their insurance coverage or to confirm that the physician is in their network. 

Appointment scheduling or rescheduling: Patients may call to schedule or reschedule an appointment with the physician. 

Job Requirements 

QUALIFICATIONS / EXPERIENCE: 

Previous worked in customer service Environment.  

One to two years’ experience in US medical billing. 

Excellent oral and written communication skills required. 

Multi-tasks with computer systems to communicate with patients and investigate, resolve and document patient inquires. 

Work in rotating shift - US shift timing