Technical I Global IT Service Desk

1 month ago

Pasig City, Philippines Concentrix Full time

Job Title:

Technical I Global IT Service Desk

Job Description

Your Journey at Concentrix + Webhelp Starts Here:

At Concentrix + Webhelp, our mission is to be the greatest customer engagement services company in the world, rich in diversity and talent. We believe in doing right by and for people, our clients, their customers, our staff, our communities, and our planet.

We cannot achieve this vision without you

If you have an interest in improving our performance for the worldâs best brands in over 70 countries spanning 6 continents, please continue reading. There are a few characteristics we look for across all our hires regardless of the team they are working for. If this is you, we would love to discuss career opportunities with you.

* Are you ready to reimagine the world?

* Does working for a company who invests in the future and is inspiring in the marketplace intrigue you?

* Are you bold in your decisions, and do you have contrarian views on how to run a business?

Concentrix + Webhelp provides eligible employees with an opportunity to enroll in many benefit programs, generally including private medical plans, great compensation package, retirement savings plans, paid learning days, and flexible workplaces. Specific benefits plans will vary by country/region.

In our Information Technology and Global Security team, you will deliver the latest technology infrastructure, transformative software solutions and industry-leading global security for our staff and clients. You will work with the best in the world to design, implement and strategize IT, security, application development, innovation, and solutions in todayâs hyperconnected world. You will be part of the technology team that is core to our vision of develop, build and run the future of CX.

Weâre a remote-first company looking for the absolute best talent in the world.

#LI-Onsite

The Tech Support I IT Ops works under general direction, provides basic system-level support of a multi-user operating system, hardware and software tools, including installation, configuration, maintenance and support of these systems. This position requires fundamental knowledge of basic troubleshooting of desktops, phones and computer related accessories.

  • The Tech Support I IT Ops works under general direction, provides basic system-level support of a multi-user operating system, hardware and software tools, including installation, configuration, maintenance and support of these systems. This position requires fundamental knowledge of basic troubleshooting of desktops, phones and computer related accessories.
  • Monitoring IT infrastructure using information technology control tools and real-time reporting systems.
  • Supervising a team of software engineers, programmers, and technicians to ensure effective performance of job duties.
  • Establishing policies and procedures for achieving operational objectives.
  • Ensuring the availability and reliability of systems and networks.

Location:

PHL Quezon City - Spark Place 5th Flr

Language Requirements:

Time Type:

Full time2024-05-31

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