Shift Manager

2 weeks ago

Manila, Philippines Monroe Consulting Group Full time

Executive Search Firm Monroe Consulting Group Philippines is recruiting in behalf of our respected client, a known Restaurant chain here in the Philippines. We are looking for a Shift Manager primarily responsible for managing shift manager operations and achieving shift targets.

Key responsibilities:
Cost Management

  • Accountable for managing specific P&L line items which may include but not limited to Cost of Sales, Labor Cost, and Operating expenses.
  • Ensures sales and cost management targets are translated to specific shift targets
  • Develops pre-shift plans and outlines steps in order to achieve daily sales projections, targeted transaction count and average check.
  • Manages food and labor cost during the shift by controlling food wastage and proper labor positioning.

Managing Service Standards and Marketing Programs Execution During the Shift

  • Engages with customers and role models service standards. Handles customer complaints in accordance to Yellow Cab customer complaint resolution and escalation procedures.
  • Monitors and troubleshoots barriers to service and delivery time during assigned shift.
  • Executes proper placement and assembly of merchandising materials (point of purchase materials, updating and cleanliness of menuboard, etc.)
  • Incorporates execution and monitoring of ongoing marketing promos.

Restaurant Systems Execution through Effective Shift Management

  • Executes store operational efficiencies by effectively managing Food production, Food Safety, Equipment and Maintenance, and Safety and Security systems.
  • Performs purchasing, ordering and inventory management tasks.
  • Evaluates achievement of shift targets versus actual and makes the necessary endorsement to the next manager.

Staffing and Scheduling

  • Communicates shift targets to team members, motivates and guide as needed.
  • Implements staff schedule according to plan.
  • Checks staff schedule and complete position plan.
  • Monitor actual sales projections vs. the number of staff and adjusts accordingly.


Key requirements:

  • Bachelor's Degree in Hotel and Restaurant Management or Business Management-related courses
  • At least Two (2) years related Operations experience in a Supervisory preferably in a food service industry.
  • Computer skills including some Microsoft software and register skills.
  • Adept in computer operations and usage of simple office machines (i.e. fax, scanner)
  • Project Management Skills

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