Shift Manager

1 week ago

Central Luzon Metro Manila NCR Southern Tagalog, Philippines Asia Select Incorporated Full time

JOB DESCRIPTION
Primarily responsible for managing shift manager operations and achieving shift targets

KEY RESPONSIBILITIES:

You will:

FINANCIAL

Key Result Area 1:
Cost Management


Accountable for managing specific P&L line items which may include but not limited to Cost of Sales, Labor Cost, and Operating expenses.

Ensures sales and cost management targets are translated to specific shift targets Develops pre-shift plans and outlines steps in order to achieve daily sales projections, targeted transaction count and average check.

Manages food and labor cost during the shift by controlling food wastage and proper labor positioning.

CUSTOMER

Key Result Area 2:
Managing Service Standards and Marketing Programs Execution During the Shift

Engages with customers and role models service standards. Handles customer complaints in accordance to the client's customer complaint resolution and escalation procedures.
Monitors and troubleshoots barriers to service and delivery time during assigned shift.
Executes proper placement and assembly of merchandising materials (point of purchase materials, updating and cleanliness of menuboard, etc.)
Incorporates execution and monitoring of ongoing marketing promos.

PROCESS

Key Result Area 3:
Restaurant Systems Execution through Effective Shift Management

Executes store operational efficiencies by effectively managing Food production, Food Safety, Equipment and Maintenance, and Safety and Security systems.
Performs purchasing, ordering and inventory management tasks.
Evaluates achievement of shift targets versus actual and makes the necessary endorsement to the next manage

PEOPLE

Key Result Area 4:
Staffing and Scheduling

Communicates shift targets to team members, motivates and guide as needed.
Implements staff schedule according to plan.
Checks staff schedule and complete position plan.
Monitor actual sales projections vs. the number of staff and adjusts accordingly

Qualifications:
Bachelor's Degree in Hotel and Restaurant Management or Business Management-related courses
At least Two (2) years related Operations experience in a Supervisory Preferably in Casual or Fine Dining Restaurants
Computer skills including some Microsoft software and register skills Adept in computer operations and usage of simple office machines (i.e. fax, scanner)
Project Management Skills
Customer Orientation
Judgment and Decision Making
Coaching
Delegation
Performance Management

Work Schedule:
Shifting / 6 days a week

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