Participant Services Coordinator | Night Shift | Permanent WFH | Day 1 HMO

3 weeks ago


Metro Manila, Philippines Emapta Full time

Elevate Your Career Globally: Join Our Client in the World of Digital Marketing

Step into an incredible opportunity with our Participant Services Coordinator role in the Digital Marketing industry. This position offers a unique chance to advance your career on an international level without ever leaving the country. You'll be at the heart of our incentive program, serving as the primary point of contact for participants. Your role will be crucial in delivering exceptional customer service, managing inquiries with professionalism, and ensuring program satisfaction. If you thrive in a dynamic environment and are eager to make a significant impact, this is your chance to shine and grow within a global framework. Embrace the opportunity to excel and leave your mark in the exciting world of digital marketing

Navigate Your Path to Success

Employment Type: Full-time 

Schedule: Night Shift, Mon - Fri 11:00 PM to 08:00 AM

Work Arrangement: Permanent WFH

Perks: Day 1 HMO, Above-market salary, Global exposure

Steer the Ship of Success: Your E-Commerce Duties Await

Participant Satisfaction

Serve as the primary point of contact for incentive program participants, providing excellent customer service to foster program loyalty and satisfaction (approximately 70-80% of daily responsibilities).

Customer Service

Address participant inquiries regarding incentive program questions and account assistance.Communicate relevant redemption information to participants, handling inquiries with professionalism and efficiency.

Data Management

Maintain and update the participant database by entering and approving program-related claim forms, ensuring accurate and timely award distribution (approximately 15% of daily responsibilities).

Communication Campaign Support

Support incentive programs by reaching out to participants according to campaign guidelines, encouraging active program participation (approximately 5-10% of daily responsibilities).

Internal Support

Contribute to team and company objectives by supporting various internal activities as needed (approximately 5-10% of daily responsibilities).

Inbox and Ticket Management

Manage help desk tickets efficiently, adhering to established Service Level Agreements:4-hour first-time reply18-hour follow-up reply5-day resolution time90% participant satisfaction

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