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Manila, National Capital Region, Philippines Fisher- Rosemount Systems, Inc. - Philippine Branch Full timeJob Title: Technical Support Engineer Summary: We are seeking a skilled Technical Support Engineer to join our global team, providing expert technical support and services to our installed base worldwide. As a Technical Support Engineer, you will be responsible for delivering expert technical support and services to our installed base worldwide. You will...
Technical Support
3 months ago
Job Description:
Responsibilities:
Manage multiple live chats and resolve inquiries promptly.Respond to exam takers' queries via email.Ensure customer service quality meets team standards.Maintain accurate records for each interaction.Educate customers on services and products.Troubleshoot technical issues and escalate when needed.Assist users remotely in a professional manner.Participate in product testing pre-release.Perform other assigned duties.Qualifications:
1-2 years of customer service experience.1-2 years of live chat support (preferred).1-2 years of software troubleshooting experience (preferred)Ability to type 50+ WPM.Basic troubleshooting knowledge of Windows, Mac, ChromeOS, and Chrome browser/extensions.