Associate Product Support Specialist

Found in: beBee S PH - 3 weeks ago

Makati City, Philippines opentext Full time

OPENTEXT 
OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

The Opportunity:

The Associate Product Support Specialist serves as the initial customer contact for questions on usage, functionality and problems encountered with OpenText Cloud products 

 

You Are Great At: 

• Responsible for providing technical support to OpenText customers via phone and/or electronic format for various OpenText products, including but not limited to, Messaging, Messaging Applications and Software

•Responds to alerts generated for any point of failure within the client solution.

•Monitors all links to ensure all transactions from the customers are received and delivered on time.•Resolves or engages others to resolve all incidents within SLA. 

 

What it takes: 

• Familiarity with Cloud technologies

• Working experience with Operating Systems, Windows and Unix/Linux.

• Basic troubleshooting skills

• Must demonstrate effective English communication skills, will be working in a phone support set up.

 

Additional Notes:

- Candidate must be willing to do night shift, shift rotation, Philippine holidays and on call (when necessary).

- This is a Level 1 Associate role and is open to candidates with 1-3 years IT working exp 

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at hr@opentext.com.

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