IT Operations Associate III

1 month ago

Cebu City, Philippines CONDUENT Full time
About Conduent:

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments – creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

 

Job Description:

Job Track Description:

  • Performs tasks based on established procedures.
  • Uses data organizing and coordination skills to perform business support or technical work.
  • Requires vocational training, certifications, licensures, or equivalent experience.

General Profile

  • A fully qualified, intermediate member of the production control associate team, the Production Control Associate (PCA) job encompasses various data control, and scheduling responsibilities of operations.
  • PCAs support multiple designated system.
  • PCAs generally work on moderately complex assignments, equipment and/or operating environment following established procedures documented in ‘Runbooks’.
  • PCAs operate independently to resolve standard tasks bandwidth and platform performance problems.
  • PCA work is generally closely monitored by PCS/PCA3.
  • PCAs monitor workflows to ensure items are moving to complete status within contractually designated Service Level Agreements (SLAs).
  • PCAs perform daily checklist tasks and validate that these tasks are done without error or incident.
  • PCAs perform initial troubleshooting of any outage, incident, or performance issues detected within the platform or product as necessary and based on the priority of contractually stipulated SLAs.
  • PCAs open incident tickets to engage with other support teams if the incident is beyond the scope their resolution.
  • PCAs operate as SMEs for all lines of business within their delegated sphere of responsibility.
  • PCAs are frequently consulted by other support teams for on platform and product enhancement.
  • Check the workflows, follow the run books and tasks lists.
  • Monitor the tasks, jobs, and workflow items flux (MCP) for production environment in order to ensure everything is working as expected, check constantly if there is any roadblocks or items, tasks or jobs getting stuck in the production environment flow. Assist and try to fix in a timely manner when some issue arises, adjusting schedules and tasks for timely delivery. Work with cross-functional teams to complete job orders on-time and within customer requirements and specifications.  Report any major issue that will take longer to resolve, create the incident/problem ticket in ServiceNow platform and escalate accordingly the priority level.

Functional Knowledge

  • Has developed skills in a range of processes, procedures, and systems.

Business Expertise

  • Understanding of how teams integrate and work best together to support the achievement of company goals.

Impact

  • Impacts a team, by example, through the quality service and information provided
  • Uses discretion to change work procedures and practices.

Leadership

  • May provide guidance and support to junior team members.

Problem Solving

  • Provides solutions to atypical problems based on existing precedents or procedures.

Interpersonal Skills

  • Exchanges information and ideas effectively.

Responsibility Statements

  • Monitors applications and processes and applies in-depth knowledge to remediate issues.
  • Reviews documented processes for accuracy relevance.
  • Analyzes production issues and recommends strategy.
  • Performs actions based on business/operational needs.
  • Prepares system/KPI reports.
  • Assists with incident management and support requests.
  • Works with support teams to define root cause and replicate issues.
  • Verifies environment stability.
  • Performs other duties as assigned.
  • Complies with all policies and standards.
Closing:

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

 

People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form. You may also click here to access Conduent’s ADAAA Accommodation Policy.

 

At Conduent, we value the health and safety of our associates, their families and our community. Under our current protocols, we do not require vaccination against COVID for most of our US jobs, but may require you to provide your COVID vaccination status, where legally permissible.

  • Payments Lifecycle Manager III – Merchant Services Operations – Pricing

    4 weeks ago

    Cebu City, Philippines JPMorgan Chase Bank, N.A. Full time

    Job Description :Seize the opportunity to join a thriving team at JPMorgan's Merchant Services - Pricing Center of Excellence, a global leader in payment processing with over $1 trillion in annual transaction volume. This role offers the chance to ensure pricing and billing accuracy across client portfolios in a fast-paced, dynamic environment.Job Summary:As...

  • Payments Lifecycle Manager III – Merchant Services Operations – Pricing

    4 weeks ago

    Cebu City, Philippines JPMorgan Chase Bank, N.A. Full time

    Job Description :Seize the opportunity to join a thriving team at JPMorgan's Merchant Services - Pricing Center of Excellence, a global leader in payment processing with over $1 trillion in annual transaction volume. This role offers the chance to ensure pricing and billing accuracy across client portfolios in a fast-paced, dynamic environment.Job Summary:As...

  • Commi III

    3 weeks ago

    City of Balanga, Philippines Central One Bataan Ph Inc. Full time

    Job DescriptionAssist in the preparation and cooking of a wide variety of dishes according to recipes and guidelines provided by the chef.Follow food safety standards and procedures to maintain a clean and sanitary work environment, including proper handling and storage of food items.Collaborate with other members of the kitchen staff to ensure timely and...

  • Commercial Banking

    4 weeks ago

    Cebu City, Philippines JPMorgan Chase Bank, N.A. Full time

    Job Description : Elevate your expertise and lead our intelligent automation initiatives to shape the future of operational efficiencies. Coach and mentor team members, collaborate with stakeholders, build and deliver training on workflow automation, and revolutionize while streamlining the firm's processes. Job summary:As an Operations Automation Senior...

  • Regional Operations Head

    3 weeks ago

    Jose Del Mar, Cebu, Philippines PRIME Philippines Full time

    POSITION SUMMARY The Regional Head plays a pivotal role in the day-to-day management of our operations in Cebu. This multifaceted position encompasses a broad spectrum of responsibilities, which include, but are not limited to, securing of property listings, marketing and leasing of secured projects, formulating strategic plans, monitoring budgetary...

  • Instructor Associate Manager

    3 weeks ago

    Cebu City, Philippines Neksjob Philippines Full time

    Instructor Associate Manager Location: Cebu CityInstructor Associate Manager Location: Cebu CityResponsibilities: - Responsible for managing the end-to-end planning and execution of leadership and professional development programs in Company Operations. - Include Talent capability assessment, training design & development, facilitation, and...

  • Instructor Associate Manager

    3 weeks ago

    Cebu City, Philippines Neksjob Philippines Full time

    Instructor Associate Manager Location: Cebu City Instructor Associate Manager Location: Cebu City Responsibilities: - Responsible for managing the end-to-end planning and execution of leadership and professional development programs in Company Operations. - Include Talent capability assessment, training design & development, facilitation, and...

  • Instructor Associate Manager

    3 weeks ago

    Cebu City, Philippines Neksjob Philippines Full time

    Instructor Associate Manager Location: Cebu City Instructor Associate Manager Location: Cebu City Responsibilities: - Responsible for managing the end-to-end planning and execution of leadership and professional development programs in Company Operations. - Include Talent capability assessment, training design & development, facilitation, and...

  • Regional Operations Head

    3 weeks ago

    Jose Del Mar, Cebu, Philippines PRIME Philippines Full time

    POSITION SUMMARY The Regional Head plays a pivotal role in the day-to-day management of our operations in Cebu. This multifaceted position encompasses a broad spectrum of responsibilities, which include, but are not limited to, securing of property listings, marketing and leasing of secured projects, formulating strategic plans, monitoring budgetary...

  • Front Desk Associate

    3 weeks ago

    Quezon City, Philippines TASQ Staffing Solutions Full time

    Sites Available: Eastwood, QC | The Podium, Mandaluyong | GreenBelt 5, Makati Qualifications: At least 1 year of Front-Desk or Customer Facing experience College level Can work onsite and start immediately Good English communication skills JOB FUNCTIONS: 1. To enforce and maintain outstanding customer service 2. To provide proper coordination between the...

  • Instructor Associate Manager

    3 weeks ago

    Cebu City, Philippines Neksjob corporation Full time

    JOB DESCRIPTION: The Instructor Associate Manager will be primarily responsible for overseeing the comprehensive planning and execution of leadership and professional development programs within the Operations department. This role encompasses various tasks including talent capability assessment, training program design and development, facilitation, and...

  • Instructor Associate Manager

    3 weeks ago

    Cebu City, Philippines Neksjob Full time

    JOB DESCRIPTION:The Instructor Associate Manager will be primarily responsible for overseeing the comprehensive planning and execution of leadership and professional development programs within the Operations department. This role encompasses various tasks including talent capability assessment, training program design and development, facilitation, and...

  • Instructor Associate Manager

    3 weeks ago

    Cebu City, Philippines Neksjob corporation Full time

    JOB DESCRIPTION:The Instructor Associate Manager will be primarily responsible for overseeing the comprehensive planning and execution of leadership and professional development programs within the Operations department. This role encompasses various tasks including talent capability assessment, training program design and development, facilitation, and...

  • Instructor Associate Manager

    4 weeks ago

    Cebu City, Philippines Neksjob Philippines Full time

    Instructor Associate Manager Location: Cebu CityResponsibliite: - Responsible fro managing the end to end planning and execution of ledership and professional deelopement programs in Company Operations. - Include Talent capability assessment, training design & developement, facilitation and projectQualifications: - College Graduate- Min of 3 years of...

  • Instructor Associate Manager

    3 weeks ago

    Cebu City, Philippines Neksjob Philippines Full time

    Instructor Associate Manager Location: Cebu City Responsibliite: - Responsible fro managing the end to end planning and execution of ledership and professional deelopement programs in Company Operations. - Include Talent capability assessment, training design & developement, facilitation and project Qualifications: - College Graduate - Min of 3 years...

  • Instructor Associate Manager

    3 weeks ago

    Cebu City, Philippines Neksjob corporation Full time

    JOB DESCRIPTION: The Instructor Associate Manager will be primarily responsible for overseeing the comprehensive planning and execution of leadership and professional development programs within the Operations department. This role encompasses various tasks including talent capability assessment, training program design and development, facilitation, and...

  • Project Management Officer III

    2 weeks ago

    Iloilo City, Philippines Stealth Monitoring, Inc. Full time

    Stealth Monitoring is looking for talented individuals like you! Be the next Project Management Officer III.This role is responsible for supporting, or leading if needed, enterprise, major, and minor Monitoring Center changes and all activities in the product life cycle including but not limited to project planning, time and resource management, change,...

  • Front Desk Associate

    3 weeks ago

    Quezon City, Philippines TASQ Staffing Solutions Full time

    Sites Available: Eastwood, QC | The Podium, Mandaluyong | GreenBelt 5, Makati Qualifications: At least 1 year of Front-Desk or Customer Facing experience College level Can work onsite and start immediately Good English communication skills JOB FUNCTIONS: 1. To enforce and maintain outstanding customer service 2. To provide proper coordination between the...

  • Instructor Associate Manager

    3 weeks ago

    Cebu City, Philippines Neksjob Philippines Full time

    Instructor Associate Manager Location: Cebu City Responsibliite: - Responsible fro managing the end to end planning and execution of ledership and professional deelopement programs in Company Operations. - Include Talent capability assessment, training design & developement, facilitation and project Qualifications: - College Graduate - Min of 3 years...

  • Instructor Associate Manager

    3 weeks ago

    Cebu, Philippines Neksjob Full time

    JOB DESCRIPTION: The Instructor Associate Manager will be primarily responsible for overseeing the comprehensive planning and execution of leadership and professional development programs within the Operations department. This role encompasses various tasks including talent capability assessment, training program design and development, facilitation, and...