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Customer Journey Expert

2 months ago

Makati, Philippines ING Full time

As a Data Strategy - Customer Journey Expert you:

You help ING prevent Money Laundering and Financial Crimes globally.You solve complex challenges and take decisions based on data and facts.You gather and analyze business requirements and design data solution for various FC&FP initiatives; including critical regulatory requirements and implementation.You are always looking to optimize and automate processes and data, working towards improving the efficiency of the FC&FP solutions.You stimulate cross-border interaction and coordinate the contribution of supporting teams (such as data management, global analytics, compliance, process owners, regulators, etc).You identify ways to improve data governance framework, standards, and policies within FC&FP.You give and ask for constructive feedback.You ensure compliance with ING’s policies and standards.

You might be the one that we are looking for if:

You have a minimum bachelor’s degree (IT, Engineering, Mathematics or Economics/Business).You have a minimum of 5 years of working experience in IT process and/or software/technical implementations.You have experience with data management (data flows, data analysis, data integration, data quality, data governance)You have participated in realizing regulatory/processes changes and translating regulatory requirements into functional designs and/or processes (experience within the areas of Financial Economic Crime, Anti Money Laundering or Compliance is a plus).You are an energetic & approachable professional.You focus on delivery through collaboration, ability to bring people together to work towards the same purpose.You take responsibility, steer strategy and realizations based on facts and data, managerial courage to ask questions and make decisions.You can easily “switch context” – so you are able to drive multiple (and distinct) topics during the day within an Agile environment where change is constant.You have knowledge of SQL (Structured Query Language).You are a strong analytical and abstract thinker.You are result oriented with an ability to find ways of solving or pre-empting problemsYou have strong communication, presentation, networking and influencing skills.You are passionate for learning and knows to ask the right questions in coming up with business requirements.You are articulate – fluent in English (speaking and writing) and can communicate effectively across persons with different skillsets and seniority levels.You are a team player – eager to learn and can coach others.You share and adhere to the ING values of honesty, prudence, and responsibility.

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