Customer Journey Expert

4 days ago

Makati City, National Capital Region, Philippines ING Full time

Within Global KYC, we are looking for four Junior Business Analysts. In this role, you will be part of an exciting journey towards truly global standardization within the domain of KYC for ING.

You will be involved with the development of the Global KYC Digital Service contributing to socially relevant topics such as Anti-Money Laundering, Counter Terrorism Financing, Fraud, Sanctions and their global implementation across 40+ countries, affecting 40 million+ ING customers. Through this, we will be able to deliver our customers an optimal KYC experience, whilst remaining compliant and in control of our risks and processes on a global scale. You will be in contact with market leading vendors and thought leaders in their respective domains. As such, you will be working with many colleagues from different disciplines, geographies and backgrounds.

You work closely with your Product Owner and carry the responsibility for the product vision, roadmap, backlog and stakeholder management.You work with the other Product Owners and squads in GKYC Delivery Tribe to ensure the delivery of a great product to your customers. We are looking for a team player, leader, and motivator with a track record in delivering and monitoring the product in a multidisciplinary, international team with complex objectives, operating in a fast-moving, challenging environment. What you'll do:You support the Central Product Owner (CPO) in the execution of the Tribe Goals;You solve impediments encountered in the development of the Product;You are actively involved in the creation of stories and features for your Squad;You create business driven development scenarios to support test automation You look beyond your squad; you work together with the Business Analysts/Architects and squads in our Tribe to create one service and align on the bigger picture and process; You make sure your work is always on time for the Squad; You analyse business requirements for the development of products and services in the KYC scope and translate the requirements to designs, data demand and processes You play a supporting role in planning and slicing the work You are able to simplify solutions and processes and tell the story clearly to various international stakeholders; You work with colleagues from the KYC Pillar and Compliance to ensure all solutions and processes are compliant with ING's policies and standards and fit-for- purpose; You contribute to the ING One Agile Way of Working and safeguard the Orange Code; You give and ask for constructive feedback. How to succeed:Minimum of 1 -5 years working experience (depending on role specification and related seniority level);A personality and the capabilities to optimally function within an Agile environment;Strong analytical skills;Experience and affinity with working together in IT and solution-build driven teams;Experience in supporting production issues and working on a product development lifecycleExperience in project management is a plusExperience in guiding and realizing change;Proven experience in driving initiatives with high impact;Strong communication, networking and influencing skills;Strong resilience; ability to navigate through ambiguity and simplify complexity without losing essence.The ability to work successfully in multiple countries and make sure these different cultures will work together as one team; taking into account different habits, beliefs, languages and time-zones, etc.;Fluent in English speaking and writing.What's in it for you?Work in an international and culturally diverse environmentExperience in managing a diverse landscape of stakeholdersOpportunities to learn new ways of working and good case practices from across the globeExpand your network and knowledge outside the PhilippinesDevelop your critical thinking and problem solving skills to stay up to date for the futureWant to make a meaningful impact?

At ING our purpose is to empower people to stay a step ahead in life and business. We believe that sustainable progress is drive by people with the imagination and determination to make a better future for themselves and those around them. ING is changing what banking can be. For you that means plenty of opportunities for personal growth in a continuously evolving environment. If this is the environment you thrive in, then apply and join us in changing the future of banking

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